Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Discovery & Connection (Disco) Background

The Disco organization supports new and returning customers (our focus audience) at the beginning part of their journey with Twitter. We know that Twitter is very hard for new customers: it’s hard to navigate, it’s hard to understand, it’s hard to find the right people and content that you are looking for quickly and easily. Only 25% of new customers successfully onboard to Twitter in the first 30 days. This is largely because Twitter works better for heavier customers; the more we know about you, the better we can connect you with the content, conversations and people that you want. We focus on building better First 30 Day experiences because we want and need to dramatically improve new customer retention. This includes leading a team that is focused on emerging markets as well and finding product fit with new customers in India, Ghana, Nigeria. The Disco team is responsible for surfaces including Home, Search, Explore, and Notifications, as well as experiences like Onboarding, Trending, Hashtags, and Logged Out.

Who We Are:

We are the Discovery and Connection team. Our mission is to craft a sense of belonging for customers by helping them connect with their people, interests and passions. Our goal is to engage new and light customers with the content they are most interested in while also showing them all the other great content Twitter has to offer in an easy and intuitive way. This includes ensuring that customers’ home timeline is curated and relevant to making key surfaces like onboarding, search, explore and notifications world-class experiences, to crafting logged out like embeds and emails. Finally, we are building out our global presence starting in India, Ghana and Nigeria (and adding more geos annually). We spend time understanding the cultural nuances in order to make Twitter an app that people use everyday in those markets. We obsess over the new customer experience; our goal is to delight and engage so that they keep coming back. 

You are a passionate design leader that knows how to have impact on product roadmaps while also driving and inspiring a team of direct reports towards success. You mentor and bring out the best in your team by creating opportunities, eliminating roadblocks, and inspiring creativity.

You’ll be responsible for managing a focused team of designers within the  Discovery & Connections team. You’ll have oversight over key areas such as driving improvements for our Home timeline to working on innovative solutions to give new customers a relevant and personalized experience immediately and across numerous markets. You will empower designers across the organization, helping to improve the experience for our customers. You will work closely with design strategists, researchers, product designers and design engineers to deliver designs that impact the product experience.

Search & Explore

The Search and Explore pillar represents the pulse of what’s happening, as well as a way to find new content, news, buzzworthy content and conversations on Twitter. This includes 3 areas of focus: Search, Explore and Trends & Events Discovery (TED).

Search is one of the most intent driven surfaces, and the second most visited – just after Home. Search is where customers go to find a specific content quickly and easily regardless of where they are regular customers in the app or not. We are always looking at ways to make search more powerful, allowing customers to search for virtually any Twitter content and make that as easy, fast, predictable and reliable as possible. 

Explore organizes Twitter making it fast, fun, and easy to rapidly discover and drill into new content. Every day, customers come to Explore to see what’s trending and discover their interests. Maybe they are new to Twitter, bored, feel their Home feed is stagnant or that there’s a gap in coverage of what they’re interested in. No matter what their motivations are, we keep customers engaged on Explore with the best of Twitter, powered by our personalization engine.
 

Trends & Events Discovery (TED) allows customers to quickly get informed and connect with others around buzzworthy conversations that are connected to what’s happening within their interests and in the world. Movements such as #BLM, #MeToo and Arab spring as well as events like #olympics and #superbowl are happening on Twitter and it’s this team's responsibility to provide an exciting experience that feels at the moment.

Our team works hard to ensure that people can discover the people and content that matters most to them. As a design leader you’ll be at the forefront of these efforts!

Qualifications

• 4-5+ years experience in people management. Proven success helping source and grow talent within a large organization. Proven success is delivering strategy and design solutions and enabling your team to do so as well.

• Experience in defining problems spaces, crafting innovative solutions and inspiring teams to think differently

• Develop and drive new strategies along with product managers, design leadership, research and data science 

• Experience working on multi-platform digital product design for global audiences.

• A hunger and appetite to run towards the most ambiguous and challenging problems and are inspired to approach them from all angles. Strong proponent of being generative and iIterative in your approach and are open to being wrong and pivoting when necessary

• Excellent communication and collaboration skills with a strong ability to influence cross-functionally

• Expert being a design lead who leads large projects and direct/mentor other designers

• Passion for identifying and solving customer problems

• Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders

• Excellent communication and presentations skills

• Comfortable presenting and working with senior executives

• #LoveTwitter

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

The Creation and Conversations (C&C) Design Team focuses on enabling meaningful, engaging, and healthy conversations on Twitter. Conversations about what’s happening now are what people come to Twitter for everyday. The team also works to unlock ways to spark new conversations on the platform through the release of new formats, tools, and conversation mechanics. Whether you’re crafting the next viral Tweet, or you’re jumping in on a heated discussion in the replies, the C&C Design Team is the team that helps make it all possible. 

As part of the Design and Research organization at Twitter we do our work with a set of 8 principles in mind. It’s our mission to uphold these principles and have them reflected in the experiences we design and build.  

• Stand for people: From helping people stay informed to engaging in the public conversation to growing their businesses, always advocate for what is best for the people we serve. 

• Live in culture: Be immersed in and inspired by culture and counterculture.

• Set standards & break records: Strive for greatness. Don’t shortchange, shortcut, or settle.

• Work out loud: Share your work and your POV. Create generously. Be transparent.

• Real talk: Give direct, honest, timely feedback that meets people where they are—and helps them along their professional journey. 

• Always be learning: Run toward what you don't know.

• Own it: Be responsible for your work, and accountable for the impact it has on other teams and those we serve. Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

• Soar:  Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records