We are the Twitter Service team, dedicated to delivering customer service through meaningful connections. Whether we're optimizing operations, guarding the health of the service through scaled enforcement, driving content and support channel strategies, or localizing the product for our global audience, we're with our customers every step of the way.

What You’ll Do

You’ll lead and manage a team of product operations managers, who work closely with stakeholders within our operations and partner engineering teams to drive and manage technical initiatives and solutions in support of Twitter Service’s operations. Your team’s role is also to play a consultant and provide technical expertise to initiatives being prioritized within the organization. You’ll play an essential role to build and maintain healthy and lasting partnerships with our stakeholder engineering teams and will manage, strategize and align our priorities and roadmap with them. 

Who You Are

We’re looking for an individual with a strong technical background and experience in product operations management, who demonstrates great leadership and people management skills to coach and grow the team. The ideal candidate excels at solving problems and has outstanding interpersonal skills to navigate complex issues and stakeholders while being a great team-player. You are well-organized, detail-oriented, a fast-learner and comfortable in a fast-paced and highly ambiguous environment. Additionally, you must be passionate about fostering strong team culture and optimizing for the end customer experience.

If this sounds like you, you probably have:

• Experience developing, leading a team of product operations managers and coaching their career advancement.

• Exceptional communication skills to represent the voice of internal customers and to drive partnership with senior stakeholders and company leaders.

• Experience developing a data-driven culture to enable your team to leverage business insights and make well-informed decisions

• Experience working in a support organization and understanding the criticality of internal tooling efficiency

• Technical aptitude with ability to learn quickly and adapt to new tools and processes

• Experience with leading teams who work through triaging and managing bugs, system configuration, and testing

• Ability to manage and influence prioritization of demands across several organizations

• Experience partnering with different customers and leading teams who turn their needs into actionable requirements

• Experience with JIRA, Salesforce, or other business applications.

• Bachelor’s Degree (preferred in Engineering or Computer Science)

• 5+ years of people management and coaching/leadership experience

• 5+ years of experience working with technical partners such as Eng, Design and Product

• Experience working in Product Operations and with internal tools in support of an operations team

• Excellent written and oral communication skills, with the ability to build strong relationships with internal stakeholders

• Proven track record of scaling a team’s impact from within an organization to the broader company

• PMP or Scrum Master experience or certification is strongly preferred

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records