Outbound Sales Representative, Customer Success
- Full-time
Company Description
Who We Are:
Twitter’s Ads team is focused on building and scaling our self-serve advertising business through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Outbound Sales team provides best-in-class education and support in order to onboard high value advertisers, increasing retention, revenue, and satisfaction.
Job Description
What You’ll Do:
Manage the full cycle sales with the primary task of activating high value advertisers
Educate and consult to generate opportunities by demonstrating how to use Twitter’s advertising products, best practices and how to develop effective campaigns
Conduct platform demonstrations and provide custom campaign guidance
Maintain ownership and comprehensive knowledge of your accounts and opportunities
Identify proactive opportunities within your account set to provide suggestions that will increase customer satisfaction and revenue
Deliver on KPIs on account outreach and coverage, net new activations and revenue
Stay on top of the latest trends, product updates, industry/regional updates to proactively share with your clients
Mentor and onboard new team members
Collaborate cross-functionally with Account Management and Regional Marketing
Qualifications
Qualifications:
1-2 years of sales or customer facing experience
Strong communicator and team player
Experience with online advertising, analytics and social media preferred
Ability to work quickly and accurately in a fast-paced, deadline driven environment
Highly self-motivated and well-organized
Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
Ability to multitask, prioritize among many demands and work with minimal supervision
Exceptionally resourceful; fearless in mining available knowledge bases to find answers
Innovative in coming up with new ideas and new ways to put them to action
First to try new things and provide actionable feedback
Experience using Salesforce CRM tool preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.