Outbound Sales Representative, Customer Success

  • Full-time

Company Description

Who We Are:

Twitter’s Ads team is focused on building and scaling our self-serve advertising business through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Outbound Sales team provides best-in-class education and support in order to onboard high value advertisers, increasing retention, revenue, and satisfaction.

Job Description

What You’ll Do:

  • Manage the full cycle sales with the primary task of activating high value advertisers

  • Educate and consult to generate opportunities by demonstrating how to use Twitter’s advertising products, best practices and how to develop effective campaigns

  • Conduct platform demonstrations and provide custom campaign guidance

  • Maintain ownership and comprehensive knowledge of your accounts and opportunities

  • Identify proactive opportunities within your account set to provide suggestions that will increase customer satisfaction and revenue

  • Deliver on KPIs on account outreach and coverage, net new activations and revenue 

  • Stay on top of the latest trends, product updates, industry/regional updates to proactively share with your clients  

  • Mentor and onboard new team members

  • Collaborate cross-functionally with Account Management and Regional Marketing

Qualifications

Qualifications:

  • 1-2 years of sales or customer facing experience

  • Strong communicator and team player

  • Experience with online advertising, analytics and social media preferred

  • Ability to work quickly and accurately in a fast-paced, deadline driven environment

  • Highly self-motivated and well-organized

  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment

  • Ability to multitask, prioritize among many demands and work with minimal supervision

  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers

  • Innovative in coming up with new ideas and new ways to put them to action

  • First to try new things and provide actionable feedback 

  • Experience using Salesforce CRM tool preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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