Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

In order to better facilitate the public conversation, we are seeking a Senior Researcher to be a part of our team, and to help make Twitter a better home for writers and publishers. Check out our recent blog article about our plans. Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests. We are part of a larger design and research team that is full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

Twitter is seeking a passionate Senior Experience Researcher to join the research team working on the Twitter Developer Platform, which builds and owns Twitter’s public Application Programing Interface (API). The mission of the Twitter Developer Platform is to unlock developer creativity & innovation to serve the public conversation. The Twitter API has been used by millions of developers to build integrations with Twitter, from “hello world” apps in classroom settings to the most-used consumer and business products in the world. We help businesses, academics and hobbyists to understand what is happening in the public conversation, engage with people on Twitter, learn how to code, play by creating unique Twitter interactions and enhance the core Twitter experience itself. As researchers at Twitter, we have a direct impact on product strategy, roadmaps, and the detailed design of new experiences.  We are part of a larger design and research team that’s full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

As a research member of our Experience Research team focused on the Twitter Developer Platform, you will lead the proactive discovery, exploration and development of strategic customer-centric insights around the goals that our developers are trying to achieve.  You will also build productive relationships with cross-functional partners in Product, Engineering, Data Science and Design and collaborate with other research teams to connect the dots, seed ideas, and help drive better business decision-making. As a thought leader, your research will sharpen product development strategies, which will help fuel long-term sustainable revenue growth for Twitter.

Who You Are:

You are an experienced researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most actionable and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings, a point of view, and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user. 

Responsibilities

• Lead the proactive discovery, exploration and development of insights to drive strategy

• Execute a variety of qualitative and quantitative research methods and how to synthesize them together. Methodologies may include ethnographic research, in-depth interviews, concept testing, remote usability testing and surveys 

• Partner with Design, Engineering,Product, Data Science, and our Customers team to build in research at multiple stages of the product development process to inform the direction of our products and experiences

• Deliver creative and impactful insights stories that engage our partners and also elevate the Experience Research function as a whole

• Lead purposeful relationship-building with a wide array of partners and other research teams

Required Competencies

• Strong foundational knowledge of qualitative and quantitative research tools and techniques

• Have demonstrated experience discovering, synthesizing, and socializing actionable insights that have shaped product strategy and produced a business impact

• Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to stakeholders

• An entrepreneurial mentality and a creative approach to problem-solving

• Strong cross-organizational negotiating and influencing skills with the ability to sell an idea

• Forward thinking

• Ability to manage through ambiguity

• Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research

• Ability to build collaborative, cross-functional relationships to influence strategy and decisions in a distributed environment

• Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information

• Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously

• A growth mindset that fuels your desire to constantly learn and improve

• Confidence and capability of learning bleeding-edge technologies quickly

Preferred Requirements:

• Minimum of 6+ years driving research projects at an agency, in-house, or both for technology companies, mobile software products and systems or in the B2B space 

• Developer Research experience is a plus, but not mandatory

• Bachelor's Degree (minimum requirement) Human Computer Interaction, Cognitive or Experimental Psychology, Computer Science, or a related field

Here’s all the legal good stuff: We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

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