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MoPub, a Twitter company, provides flexible monetization solutions for mobile publishers around the globe. Today, publishers and app developers use MoPub’s trusted platform to drive maximum revenue for every ad impression and control their user experience, while DSPs and marketers enjoy access to high-quality mobile audiences at maximum scale. We’ve been helping mobile app publishers grow their businesses since 2010. MoPub was acquired by Twitter in 2013.

Who Are You

As a Technical Account Manager, you'll be responsible for ensuring that customers get the most value out of MoPub. You will support a portfolio of clients integrating and using MoPub products and services. You will be the go-to product expert that solves escalated issues and questions. As new features and product launches are released, you will provide technical consultation, education and mentorship to clients to help them integrate these new technologies to grow their businesses. This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile mobile app publishers and demand partners. We are looking for a teammate to build positive relationships with both internal and external parties to ensure that partner challenges are handled quickly and appropriately. Are you ready to be challenged by complex industry problems and customer questions daily?

As part of this role, you will work closely with the Commercial Teams, Product Management, Engineering and Leadership to contribute to the ongoing success of our products. We are looking for a candidate to bring a proven track record of analytical problem-solving and the ability to absorb technical concepts and communicate them to technical and non-technical audiences alike.

If you are a creative thinker who thrives in a multifaceted environment then we want to hear from you!

What You’ll Do

• Serve as a subject matter expert on all MoPub products, including the MoPub SDK, the Publisher UI and the demand-facing platform.

• Present technical concepts to non-technical and technical audiences, and map customer needs to current and future product offerings.

• Support with publishers, networks, and DSPs by diagnosing, reproducing and resolving technical issues.

• Escalate issues to the Solutions Engineering team for deeper triage of technical issues.

• Communicate customer needs and priorities to Product Management and Engineering teams to ensure for a flawless production experience.

• Review new product features for completeness and evangelize these updates to our customer base.

• Assist with the creation and review of new technical documentation.

• Develop best practice recommendations for MoPub partners based on the experiences gained during customer engagements.

• Collaborate with team leaders and cross-functional stakeholders to define objectives and select approaches to address problems efficiently and effectively.

• BA with a strong academic record

• Have a basic understanding of HTML. An understanding of HTTP, networking concepts and/or Android/iOS is a plus.

• Familiar with the mobile in-app advertising landscape.

• 5+ years of client-facing account management or support with at least 1 year of experience in a mobile app focused role and/or technical support

• Capable of prioritizing a large number of requests depending on how important those tasks are to the business. Possess excellent project management skills and attention to detail.

• Sound in decision-making and critical thinking skills.

• Business level language fluency in English and Mandarin due to role emphasis working with clients in the Greater China market. Japanese language skills are a plus.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.