When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
 

Turnitin is seeking to hire a Manager, Global HRIS and International People Services to join our People team. The People Team enables Turnitin to unleash the full potential of ‘One Team’ and culture, which in turn enables it to deliver its business strategy and purpose. 
 

The People Team is split into four verticals: 

• Global People Partners

•  Centers of Excellence (COEs)

•  People Services / HR Shared Services 

•  People Strategy & Operations (PS&O) 

This role will report to the Senior Director, Global People Services and serve as a player/coach helping to lead Global HRIS and Asia Pacific, Europe, Middle East and Africa People Services – functions whose remits are key to enabling excellent performance. The successful candidate will support and maintain internal HR systems, services, and applications and will focus on building a culture of continuous improvement ensuring an efficient and consistent employeeexperience and delivering operational excellence and simplification across our Shared Services.

What you will do:

• Team Inspiration and Leadership: Supervise a small team of Shared Services and HR Systems Specialists across countries. Recruit, interview, hire, and train new staff in the department. Oversee the daily workflow of the team, inspiring high levels of engagement, customer centricity, integrity and error-free operations. Deliver feedback early and often, along with constructive and timely performance evaluations. 

• Shared Services Execution: Drive and foster collaboration of HR Shared Services  within HR functions, IT, and other Departments as needed to ensure employee, customer and business needs are met. Support the end-to-end transition plan for new work into Shared Services internationally. Track day-to-day performance metrics, ensuring clear SLA's and OKR’s  align to effective and positive employee experience internationally. Utilize metrics to demonstrate and communicate Shared Services value. Deliver on internal quality assurance expectations leveraging key metrics that help measure performance against SLA's, volumes, customer satisfaction & quality.

  • Front-Office team responsibilities include responding to employee HR and benefits questions, new hire onboarding, PEO arrangements, maternity, parental, other types of leaves, and accommodations. 

  • Back-office team responsibilities includes managing benefits & severance administration, serving as Payroll & PEO liaison/account managers, delivering standard and custom HR/workforce reports and dashboards, compliance reporting, HR vendor billing, payroll and benefits reports, records management, employment verification, and immigration administration. 

• HR Technologies: In partnership with the Senior Director, design and implement digital HR technology strategy, including simplification/integration of HR systems to meet the expectations of our clients. Execute system enhancements, including new functionality rollouts and modifications of existing functionality and coordinate and perform test documentation and post-implementation support. Manage  permissions, access, personalization, and similar system operations and settings for HR systems users. Program custom functions and documentation such as automated queries, filters, macros, and reports. Ensure system compliance with data security and privacy requirements. Maintain knowledge of trends and developments in data management and security, HR technology, and HRIS applications. Document processes via job aides and knowledge-based articles. Ensures that processes and procedures adhere to defined audit and internal controls. 

• People Analytics: In partnership with the Senior Director, develop and execute a strategy that enables People Partners and Business leaders to make data-driven decisions about people. This includes designing and managing People Analytics projects, evaluating the effectiveness of HR programs/pilots, and identifying new opportunities for investment. Manage team conducting statistical techniques and/or predictive modeling to answer workforce-related questions.  Liaise with People Partners to design and execute dashboards with insights gathered at key moments in the employee lifecycle, periodic engagement measurement, and other non-survey sources. Scope and lead new research to explore unanswered questions or dispel myths about our workforce.

• Business Partnerships: Learn the business, industry, and culture. Establish, build, and leverage positive working relationships with business leaders, People Team peers, and other key stakeholders. Manage relationships and projects with relevant external partners, consultants and vendors. Implement communications strategy with People Partners to get alignment on cross-functional projects and increase customer service satisfaction.

• 6-8 years of experience working in an Shared Services, Benefits, Analytics, Research, or Data Science environment required, preferably with a global company

• Bachelor’s degree or equivalent experience required in Business, Industrial/ Organizational Psychology, Organizational Development, Business Analytics, Applied Mathematics, or a related field required

• People leadership experience required 

• Strong mathematical, analytical, quantitative, and organizational skills; along with experience using Excel, Google Sheets and data visualization tools like Tableau required 

• Strong experience working with progressive analytics to drive actionable business insights preferred

• Experience with different HR technologies and having the knowledge base to make recommendations for appropriate HR enabling technologies required

• Experience leading complex projects, managing risk and driving a team to deliver the highest quality results/accuracy  for our clients required 

• Experience in HR functions, processes, and best practices required

• Highly detail driven with emphasis on accuracy, coupled with an ability to see the bigger picture

• Expert in formatting and presenting data, conclusions and proposals required 

• Knowledgeable of global benefits program design and administration

• People-centric professional – ability to communicate and interact effectively with all level of employees.

• Must be able to demonstrate a high degree of tact, discretion and sound business judgment

Elements:

• Strategic Thinking

• Collaboration & Influencing

• Goal Setting & Vision Execution

• Quality Focus

• Adaptability 

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.