Director, Corporate IT Support/PMO (USA REMOTE)

  • Full-time

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Turnitin is looking for a high performing leader to lead the Global IT Support Team and Project Management Office, using best practices and industry leading methodologies to drive continuous improvement and deliver excellence for the Turnitin Employees & software delivery lifecycle.

  • Provides hands on leadership of the team

  • Collaborates with Peers and team to define, develop and implement roadmaps across Corp IT support & PMO

  • Drives the PMO leading the cross-functional management of dependencies, risks and issues  across teams delivering on product, infrastructure and enterprise roadmaps

  • Coordinates and leads the development and delivery of the Corp IT roadmap including the integration roadmap and coordination with Integration Management Office

  • Aligns with engineering and product management to ensure on-time delivery of high quality features managed by PMO

  • Analyzes and manages stakeholder metrics across organization 

  • Provides personal development opportunities for the Corp IT team and PMO team to broaden and enhance their skill sets, working with the team to ensure they have Individual development plans to stretch and grow their skills

  • Identifies opportunities for improvement by challenging the status quo and defining alternative and creative solutions

  • Stays up-to-date with tools and new approaches to tools suites supported,  bringing recommendations for change and innovation to leadership and the team.

  • Ensures the team exhibits great communication across the organization and are up to date with the vision and mission of the company.

  • Coaches and mentors current leaders and program managers to stretch goals and personal improvement

Qualifications

  • 5+ years of project management and/or program management 
  • 2+ years experience managing and coaching leaders
  • 5+ years hiring, managing and mentoring team members
  • Experience working collaboratively with cross-functional teams.
  • Knowledge of Jira
  • Strong knowledge of project management methodologies, tools and processes
  • Experience  with software development life cycle
  • Excellent organizational and communication skills.
  • Proactive working style with the ability to adapt to change.
  • Experience managing remote teams across the globe

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.
  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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