When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Summary Purpose

As part of the Global Accounts Receivable Team, the Associate Accounts Receivable Specialist role will deliver timely and accurate first level administrative resolution mangingbilling of clients and customers to ensure revenues are able to be realized. Moreover, they will liaise with customers to ensure timely and complete payment for Tii billed services in order to ensure company revenues are received and processed. The role will have direct communication with external customers along with various internal departments.

Key Responsibilities and Outputs

• Monitors the AR Inboxes for various legal entities; regular and timely management of customer communication resolving requests and queries by First Tier  Resolution for both internal and external customers.

• Completing Vendor Requests and managing customer portal registration

• Supports Dunning activities, and cash collection process in a systematic and efficient manner to ensure optimal results and that client/customer payments are made

• Uploading invoices, sending copy invoices and payment links to customers

• Answering, screening, and forwarding incoming phone calls and emails to/from customers,  following up on voice messages and requests for call backs.

• Working with the Orders Team, AR Billing & AR Collection Specialists for sales order corrections, credit memos and prepayments.

• Liaises with internal stakeholders to build effective relationships

• Enables the business to meet its cash collection targets and needs

• First instance query/dispute resolution for billing and collection queries or routing to appropriate billing or collections specialists

• Monitoring of the Team Inbox to ensure timely response to all internal and external customer inquiries

• Research and clearing of overpayments, duplicate payments, and customer credits; working with the Cash Apps team.

• Perform account reconciliations

• Work closely with a global Sales and the Sales Support team

• Perform other duties as assigned by the manager

• Ledger management of due and overdue accounts

• Flexibility to around month-end and peak season.

Essential

• 1 year minimum AR experience

• Excellent customer services skills 

• Ability to multi-task, prioritize, and time manage

• Attention to detail.

• Ability to work independently.

• Good interpersonal skills / friendly and approachable

• Good level of Excel/Google sheet

• Flexible/change management

Desirable

• 2ndary language (e.g. Spanish)

• NetSuite

• Salesforce

• Google Suite (sheet & doc)

• Global/multi-national exposure with multiple currencies and taxation

Personal attributes

Essential

• Self starter

• Highly self motivated/committed

• Fast paced - thrives in a fast-moving environment 

• Approachable

• Tenacious

• Good communicator (verbal and written)

Desirable

• Used to multi cultural working environment and understanding of local differences

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.