When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

The key purpose of the role is to ensure that the number of lapses (late renewals) is brought back to zero. This role is responsible for administering and executing the customer's contract renewal process. As a Renewals Specialist, you will support the Account Managers in ensuring that all subscription renewals are timely informed, quoted, processed and invoiced such that lapses are minimized. You will collaborate with the Account Managers so that possible uplift and cross-sells are properly administered and included in a smooth renewal process. 

Responsibilities:

• Responsible for the end to end renewal process. Keeping customers informed of their upcoming renewal, creating and providing renewal quotes, delivering electronically to customers, and ultimately receiving and processing the PO from each customer in a timely fashion.
• Ensure all renewals are completed prior to contract expiration
• Follow defined renewal processes and procedures
• Become proficient in our admin processes and pricing
• Work closely and collaboratively with each Account Manager supporting them with a smooth and predictable renewal process
• Identify customer needs and escalate queries to the appropriate department
• Provide accurate, complete and timely reporting
• Identify and establish improvements in the renewal process to better provision timely renewals, create efficiency and customer satisfaction, collaborating with the internal teams where necessary  

• Strong spreadsheet skills
• Technically adept with Google Suite
• Fluency in English, and fluency in other European language is a plus
• Experience in working with a CRM, preferably SalesForce
• Proven time management and problem-solving skills
• Bachelor’s Degree in a related field (or equivalent experience)
• An entrepreneurial and collaborative spirit
• Organized, process-driven  personality with solid attention to detail
• Customer success oriented
• Ability to manage and assess multiple priorities
• Ability to thrive in a fast-paced environment
• Curiosity & a passion for learning

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.