Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners. Turnitin’s content databases — built over 20 years — provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages. We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work.  

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.

Key Responsibilities 

• Process external customer purchase orders or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned

Required Experience

• 2-3 years experience (preferred) in order processing, customer service or related experience
• High level of computer literacy
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Detail oriented with excellent organisational and interpersonal skills
• Ability to adapt quickly in an fast paced environment
• Must be able to effectively prioritise, multi task and work well as part of a team
• Previous experience with SalesForce or Netsuite is a plus

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.