Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world. 

Who are you?

The Director of Operations is responsible for leading the delivery of project management services across a major client portfolio, ensuring seamless integration across project controls cost management, procurement, and project coordination functions. This role provides strategic and operational leadership to drive performance, consistency, and client satisfaction.

• Lead end-to-end service delivery across project management operations, including cost management, project controls, procurement, and coordination functions.
• Oversee and develop a multidisciplinary team, ensuring effective resourcing and utilization.
• Act as a senior point of contact for stakeholders, ensuring alignment on priorities, delivery expectations, and performance outcomes.
• Drive operational excellence through standardized processes, reporting, and continuous improvement initiatives.
• Ensure strong governance, risk management, and compliance across all projects and programs.
• Monitor delivery performance, including KPIs, financial performance, and resource planning.
• Support strategic planning and contribute to the growth and development of the account.

• Bachelor’s degree in a relevant field preferred.
• 12+ years of experience in project/program management, operations, or consulting within a complex delivery environment.
• Proven experience leading integrated teams across multiple disciplines.
• Strong stakeholder management skills, with experience engaging senior client leadership.
• Experience within corporate/enterprise environments (financial services and banking experience is a strong asset).
• Demonstrated ability to drive performance, efficiency, and continuous improvement across teams.

What's in it for you...

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program
• RRSP option with company matching
• Annual learning and development budget
• Access to a range of online learning tools, and support for career development and growth
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days 
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.   

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.  

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

Please find out more about us at www.turnerandtownsend.com/ 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.