Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Key responsibilities :

The Operations Assistant/Executive will support the Operations Director and ENR and Infra sector in day‑to‑day operational coordination, project administration, business process compliance, and business development activities.

Project support management

• Set up project folders for new commissions and manage access for appointed team members.
• Handle project team travel arrangements, including airfare, hotel, and visa requirements.
• Create finance job numbers and update job status regularly in the system.
• Compile project team timesheets and coordinate client approval.
• Prepare monthly invoices in line with company cut‑off dates.
• Submit invoices to clients, track payment status, and monitor outstanding debts.
• Support staff project expense claims and prepare for client and director approval.
• Provide support to local management and colleagues on Risk Management related matters; monitoring and following up on compliance and attending RM representative trainings.
• Assist the compliance with Commission Delivery Application (CDA), attend trainings, and provide troubleshooting/support to local management and colleagues.
• Support and prioritise multiple tasks efficiently to meet operational deadlines.

Business Generation & Marketing Support

• Prepare and update marketing materials, including presentations, case studies, brochures, and capability statements.
• Maintain and update in‑house marketing databases, opportunity pipelines, and client satisfaction records.
• Support the Bid Team in preparing proposals, submissions, and tender documents.
• Format resumes into company templates and ensure staff CVs updated for bidding purposes.
• Maintain and update the internal resource database.
• Support supplier portal registrations, procurement platforms, and pre‑qualification submissions.
• Support market research initiatives to identify opportunities and industry insights.
• Arrange client meetings, including scheduling, logistics, and documentation preparation.

General Operations & Human resources administrative

• Assist the Operations Director with day‑to‑day operational tasks, action tracking, and follow‑ups.
• Provide administrative support on staff onboarding and offboarding process, work collaboratively with the Human Resources, recruitment and IT teams
• Maintain accurate filing of operational documents, project records, and compliance documentation.
• General administrative support to the HR and recruitment function as needed.

Requirements:

• Degree in business management, marketing, human resources or similar qualifications
• 5 years’ experience in Business, Human Resource and marketing administrative support role
• Proficient with MS office skills
• Proactive, ability to work independently and handle multiple tasks with limited supervision
• Good arithmetical and analytical skills to manage and complete daily administrative tasks.
• Good written and oral English skills
• Must be a team player and integrate easily with others at all levels of the organization.
• Good communication, facilitation, negotiation, presentation, and analytical skills.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.