At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society.

Every day we help our clients deliver ambitious and highly technical projects in over 118 offices and 47 countries worldwide. Our support to the Defence sector is increasing and our team is growing in both size and capability. Our Strategic Estates and Business Case offering within consulting creates a unique management consultancy capability to our partners.

As one of the world's leading providers of Consulting services to the Real Estate, Natural Resources, Infrastructure and Defence sectors, Turner and Townsend provide the perfect environment for exceptional candidates to both thrive and develop in an evolving and exciting industry.

Turner & Townsend can provide you with:

• Access to commissions where you will work with both FTSE 250 companies and large public sector institutions.
• Interaction with client stakeholders from operational to executive levels.
• Work and training to provide you with experience and qualifications
• Opportunities to work within key locations in the UK and across the globe.
• Experience working with high calibre colleagues who will support and help you grow within the business.

The Facilities Manager is responsible for managing the delivery of all aspects of a first-class FM service through in-house staff and contractors, across hard and soft services in our flagship office in Central London. This is a site-based role with out of hours on call responsibility, reporting to the London Strategic Lead. The FM has line management responsibility for a small in-house FM and Front of House team.

Key Responsibilities

Workplace and Property Management

• Oversee the day-to-day operational delivery of all FM services in the office.
• Manage FM Helpdesk to ensure all tickets and in person requests are addressed in a timely manner.
• Ensure that the office mechanical, electrical, plumbing, access control systems are properly maintained and operational, resulting in a safe and compliant workplace to our employees and visitors.
• Manage the preventative and reactive maintenance schedules and service delivery, initiate improvements to minimize downtime and extend life of equipment.
• Understand the lease requirements for the office, manage the relationship with the landlord and coordinate service visits with their contractors.
• Maintain accurate records of all facilities activities, contractors, and compliance documentation.
• Respond to out of hours emergency calls and manage response.
• Prepare management reports to various stakeholders and attend meetings as required.

Compliance and Health & Safety

• Ensure all building systems, services and workplace arrangement comply with relevant health and safety and environmental regulations and internal policies.
• Undertake the role of Health and Safety Representative for the London office.
• Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations as the Chief Fire Marshall and Deputy Business Continuity Manager
• Support internal and external Health and Safety and compliance audits and implement corrective action when necessary.

Financial

• Support the development and management of the annual operational budget for London Facilities
• Identify and implement cost-saving initiatives without compromising service quality.
• Administer accounting tasks in line with SOX compliance requirements.
• Support CAPEX budget planning with lifecycle plans.

Contractor and Supplier Management

• Oversee and coordinate contractors’ attendances.
• Monitor contractors’ performance in line with service level agreements.
• Conduct regular contract reviews meetings with contractors to ensure quality services delivered in a cost-effective manner.

Project Management

• Support the delivery of office refurbishment and improvement capital projects.
• Manage internal moves and small works directly.

People and Team Management

• Provide leadership and guidance to the Facilities team, enhance motivation and engagement.
• Manage the Facilities team performance and utilisation to allow for seamless service delivery.
• Conduct annual performance reviews, identify, and manage training requirement and development opportunities.
• Support new team members recruitment, induction, and training

• Minimum of 10 years of experience in facilities management, preferably in corporate environment
• Broad technical knowledge of building systems, mechanical, electrical, public health and experience using BMS and CAFM systems.
• Demonstrable experience with contractor management
• Strong financial acumen, with experience managing budgets.
• Excellent communication and interpersonal skills
• Strong customer service ethos
• Good IT skills and competent with Microsoft Office
• Experience in managing office moves and refurbishment project is advantageous.
• Working knowledge with D365 and Riskwise would be beneficial but will be trained in use.

Preferred Qualifications

• IWFM Level 5 or similar recognized facilities qualification or substantial relevant professional experience
• NEBOSH General Certificate in Occupational Safety and Heath
• First Aid and Fire Marshall trained.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.