From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Turner & Townsend are currently seeking a driven, focused and qualified individual to lead the delivery of major retail programs for our clients. The position is a Nashville Office-based role that is dedicated to delivering work across the USA. 

You will be the face of Turner & Townsend to our clients, with responsibility for the financial health and the achievement of high client satisfaction scores for the commissions you lead. The program will encompass a high volume of concurrent projects and you will be required to monitor and report on the status of each. You will likely manage a dispersed team who will monitor active projects and provide schedule forecasts. You may be expected to work with our cost management team to provide support for procurement or post contract cost management. You must be able to help the client develop and manage design standards while balancing with advice on value engineering and whole life costing as needed.

The Program Manager’s role is to drive improvement in the overall performance of our client’s program. This will require proactive communication and fiscal and resource planning to ensure our client’s is reaching their KPIs.

You will be required to be in the office in the Cool Springs area of Franklin, TN up to 5 days a week during regular business hours. Some travel (up to 50%) may be required to meet client stakeholders and conduct site visits.  

Successful applicants will have a proven ability to:

• Anticipate future challenges and opportunities for our clients and make change happen.
• Explore and innovate to solve challenges, using a deep understanding of stakeholder needs, competitor activity and market trends to drive decision-making and innovation.
• Set high standards for quality and manage performance to ensure they are met. The ability to manage people and resources efficiently; carefully balancing stakeholder needs in decision-making.
• Promote team-working and mutual support to develop a high-performing team. focused on delivering value to our clients.
• Coach and mentor others to progress their careers, fostering a learning environment where you share your experience, best practice and learning. 
• Create an environment where everyone can thrive, challenging unacceptable behavior and role modelling care and empathy.

Specifics activities include:

• Assist with fiscal planning and reporting, including management of Program forecasts.
• Manage dispersed teams, including Tuner & Townsend personnel, client stakeholders, GC’s, architects, engineers and suppliers to deliver brand compliant projects.
• Develop and/or utilize proprietary or off the shelf products to track data (schedule, cost, other key metrics) from a high volume of concurrent projects. Provide executive summaries, dashboards and analysis to clients on the current and forecast status of the projects and the program.
• Develop, implement and monitor effective project governance, processes and systems, holding yourself and our team to account for accuracy and consistency.
• Support the development and management of design standards.
  • Managing your teams to ensure that facilities are designed and built to those standards
  • Anticipating and managing the risk of non-compliance
  • Conducting final brand audits to verify that standards were met
• Manage the interface between all suppliers through monthly trackers and weekly reviews.
• Manage the flow of project information between the project team through regular meetings and written communications.
• Provide technical support to owners, architects, general contractors and regional stakeholders.
• Provide rapid response to RFIs from the field and assist in the management, review and approval of variance requests.
• Provide expertise for cost control, value engineering, and constructability guidance where required.
• Develop and deepen working relationships with Clients, with a view towards identifying new opportunities and value add.
• Provide advice to project teams on approaches that can be adopted to successfully achieve both clients’ objectives and business objectives.
• Ensure that key information and learnings generated from each project is captured. Ensure application of best practice on all projects.
• Constantly identify ways to improve internal systems and processes.

• A Bachelor’s degree from an accredited University in Architecture, Engineering, or Construction related field. 
• A minimum 5 years of experience and applied knowledge in Program Management.
• Minimum 10 years’ experience in the construction industry, including Planning, Design, Cost Management, Project Management, Contracts, Scheduling, and Risk Management.
• A minimum 8 years of experience and applied knowledge in the Retail, Corporate Occupier or Automotive sectors.
• Excellent written and verbal communication skills with an ability to utilize all the common Microsoft Suite of applications (Excel, Word, PowerPoint, Outlook, Teams) to make persuasive cases to support strategic objectives.
• Strong commercial acumen.
• Ability to read and understand architectural, MEP, and structural building drawings.
• Understanding of construction costs related to industry standards.
• Strong analytical skills with the ability to develop and implement strategic plans and translate data into a visual format that is easily understood by a variety of stakeholders.
• The ability to build and maintain effective relationships.
• Self-motivated with the ability to work at client sites independent from other team members.  
• Experience using Bluebeam / Adobe Professional.

*On-site presence and requirements may change depending on our client's needs.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

Please find out more about us at www.turnerandtownsend.com/ 

#LI-LT1 #LI-NE2

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.