At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

The Knowledge Management Change Management Senior Technical Program Manager is responsible for partnering with Product, Design, Construction, and Operational Data Center Teams to manage changes for in-flight operational, design and construction projects. This role enables site teams to effectively execute and track changes across the program.

Role Description

• Partner with Product, Design, Construction, Operational, and other Data Center Teams to identify and manage changes to in-flight operational, design, and construction projects.
• Collaborate with the Change Management team to develop and implement change management plans that ensure changes are implemented in a timely and efficient manner.
• Analyze and communicate changes to affected stakeholders and ensure awareness of the impact utilizing Bulletins or other communication methods.
• Track status of changes and report progress on a project, regional, and global level.
• Define, organize, and manage the activities that lead to the outcomes of the change; what, who, when, and how.
• Ensure a consistent process, quality, and execution in documentation and communication of changes. 
• Proactively identify stakeholders regarding change considering end-to-end processes across a large organization. Work with stakeholders to plan, prioritize objectives and success criteria, define business requirements, estimate task durations, and ensure schedules and dependencies are aligned and support change management objectives.
• Align stakeholders on decisions and support changing circumstances.
• Sustain a “Continuous Improvement” approach including ability to solicit feedback, identify and present process improvements and change management ideas.
• Identify and apply relevant best practices from other Google processes and technologies and industry standards for the Change Management Program.
• Collaborate with the Change Management team on alignment on the integration of the timelines, goals, and deliverables of related projects and teams.
• Manage escalations and unblock constraints and dependencies.
• Demonstrate advanced communication management skills, including writing and presentations, and represent the programs from business, product, and technical perspectives.
• Demonstrate technical knowledge to the degree required and be comfortable working with Technical Leaders, engineers and construction methodologies. 
• Independently work to support change roadmaps, implementing plans for programs including impact analysis. 
• Proactively support programs requiring change management, monitor progress of change management rollout, and resolve misalignments. 
• Ad-hoc administrative tasks as needed, including scheduling meetings, taking meeting minutes, sending calendar updates, assisting with expense reports, etc.
• Identify and collaborate with the Change Management team on  future program enhancements as needed.

• Bachelor's and/or Master’s degree in construction management, architecture, engineering, project management, or experience equal to such.
• Minimum of 5 years of change management  on major projects and programs.
• Demonstrated skills in construction documentation to guide management of change communications 
• Proven record of successfully implementing processes and procedures on major projects or programs, preferably in support of mission critical or critical infrastructure.
• Proficiency in reporting systems and communication tools as related to design & engineering change is ideal.
• Excellent communication skills across multi-discipline / cross-functional stakeholders including executive management. 

Key Required Attributes

• Strong project management skills.
• Excellent communication and interpersonal skills (both verbal and written).
• Multitasking and time management in a fast-paced environment.
• Be able to work in a team environment or independently.
• Be able to bring innovation to existing processes and procedures.
• Strong analytical skills with the ability to visually present data. 
• Ability to meet deadlines and work under pressure.

Preferred Qualifications and experience

• PMP (Project Management Professional) certification
• Professional design or construction licensure, such as PE (Professional Engineer), P.Eng. (Professional Engineer), RA (Registered Architect), or CCM (Certified Construction Manager)
• Professional design experience in consulting or technology
• Familiarity with codes, specification and standards

The salary range for this full-time role is $95K-$175K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. 

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Please find out more about us at www.turnerandtownsend.com/ 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application. 

All your information will be kept confidential according to EEO guidelines. 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.  

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Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.