At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.

Due to significant growth and ongoing delivery success with our clients, Turner & Townsend is recruiting for an IT Technical Support Consultant to work in our Brisbane office to support the Australia region and global IT team.

• Day to day support of the Australia IT and Telecoms environment; coupled with the support of ALL IT servers and systems to ensure working effectively across the global business  with an extra emphasis on staff working remotely on client sites.
• Working within a small globally distributed IT team providing all levels of IT help-desk support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing IT equipment at new office locations across the business.
• To support and monitor the existing infrastructure and perform preventative maintenance work. 
• To assist with implementing various projects and upgrades to meet Turner & Townsend’s goals.
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
• Call logging & management of the IT Service Request Database including regular liaison with IT hardware maintenance providers.
• Participate in the Change Management processes, which includes management of entire lifecycle – from planning, impact analysis to remedial actions.
• Monitor daily backups, manage asset database and control software register.
• Liaise with the Business, build positive working relationships with the business and assist with submissions.

Core Technical Experience:

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support.
• Proven track record of working in a support environment supporting multiple users across multiple locations.
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications.
• Deploying image / software through Intune/SCCM.
• Experience of ITIL based call management system, e.g., FreshService.
• Basic understanding of managing hardware and software assets and control software register.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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