At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver.  As a result our people get to work on some of the most exciting projects in the world.

Turner & Townsend’s vision is to expand our global footprint. The US is currently our biggest growth market, however we have opportunities across the globe. So wherever you are, if you are the right candidate, we want to hear from you.

Turner & Townsend is looking to hire an experienced Office 365 Technical Specialist to join our Modern workplace team. The role of the Office 365 technical specialist will be to work closely with our business teams and assist them in their migration to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, supporting our technical support teams, training, and maintenance of the Microsoft 365 platform.

We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of Microsoft 365 deployments at the enterprise level.

This role will suit professionals looking to develop their skills within Microsoft 365 and who enjoy working in a busy environment for a fast-moving global business.

Key Duties and Responsibilities
▪ Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability, and reliability
▪ Administration, support, and configuration of Microsoft 365 for new and existing users
▪ Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions, and access etc.)
▪ Assist in the administration and support an enterprise-level Microsoft Exchange, Teams, OneDrive infrastructure, mobile access etc.
▪ Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or staff
▪ Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ Microsoft 365)
▪ Execute, manage and lead users through the on-boarding technical and support process
▪ Support and resolve specific user deployment issues
▪ Maintain a strong working knowledge of the current Microsoft 365 tools and understand the Microsoft roadmap and its impact to our business
▪ Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices
▪ Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings
▪ Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
▪ Create and maintain detailed documentation of Microsoft 365 processes and procedures
▪ Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components

We are looking for candidates with a range of both technical and business focused skills and experience. Deep knowledge in M365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams.

▪ Experience in supporting Microsoft 365 for an enterprise and working as part of an IT team
▪ Experience in Microsoft 365 migration activities
▪ At least two years of relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies, typically as part of projects or large programmes of work.

Preferred Skills
▪ Experience in managing and supporting; OneDrive, Teams, OneNote, Yammer, SharePoint and Power Platform etc.
▪ Experience in managing and supporting; inTune implementation, migration and administration
▪ Experience of M365 management tools for example, Intune, Azure, AAD, and the other M365 management portals
▪ Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive, and SharePoint environment
▪ Experience with data sovereignty situations and options to comply
▪ Experienced in providing technical support to IT teams and end-user support to individuals
▪ Experience with PowerShell would be a highly desirable skill
▪ At least five years of IT experience
Core Behavioural Skills:
▪ Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
▪ Team-player
▪ Analytically minded, able to break down and understand information
▪ Must be comfortable with working in a fast-moving, dynamic environment
▪ Strongly customer-focused, used to providing support to demanding users
▪ Good organisational skills, used to managing and prioritising own workload
▪ Ability to report on progress, timescales, outstanding and completed activities

Company Values Statement:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:
▪ Professional
▪ Quality Driven
▪ Goal Orientated
▪ Customer Focused
▪ Continuously Improving
▪ Flexible
▪ Open & Integrated

Turner & Townsend is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters  If you’d like to view a copy of the company’s affirmative action plan, please email [email protected].  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Human Resources Department at 713-457-9400 or [email protected].  This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application.

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