Be part of the journey!

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.  

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts.

• Welcome, inform and direct the passengers at the check-in counter.
• Register the passengers as well as their luggage in the computer system.
• Verifies all travel documents;
• At the gates, the passenger agent will proceed to the various announcements.
• Assists passengers at arrivals and departures (unaccompanied minors, passengers needing wheelchairs, etc.).
• Conform to the legal rules pertinent to the airport industry, Health and Safety at work as well as all the other company’s policies and work procedures.
• Be able to react properly in case of emergency and apply the measures to be taken.
• All other tasks necessary for the good operation of the Passenger Service Department.

• High School Diploma or equivalent, studies in tourism, an asset
• Bilingualism (French/English);
• Customer service experience;
• Demonstrate judgment and problem-solving skills
• Must be able to obtain and maintain a RAIC card
• Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7
• Complete and successfully pass the initial training to obtain the passenger service agent positon.
• Enjoy working in a team environment.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.