Founded in 1995, Canadian Affair is the UK’s leading specialist tour operator to Canada, offering tailor made holidays all over the country, with direct flights from 4 of the UK & Ireland’s most popular airports to 4 of Canada’s most exciting cities.

Canadian Affair has a dedicated expert sales team on hand to offer firsthand knowledge and experiences of their own personal holidays to Canada.

Canadian Affair has grown into a multi-million turnover business, selling flights, holidays and tours to Canada from the UK & Ireland. Since 2006, Canadian Affair is wholly owned by Transat A.T inc, widely recognised as the leading integrated holiday travel group in Canada, offering direct flights from the UK and Ireland to Canada.

Our offer to you:

Realistic earnings potential of £37.5K+ (uncapped commission), in addition to excellent pension scheme, private health insurance, a superb staff travel programme (starting with up-to 2 confirmed flight tickets after 1 year of service; unlimited stand-by flight tickets after 6 months service; heavy discounting on hotels, tours, cruises, all-inclusive packages etc) and much more. Homeworking an option

• We are looking for experienced full-time passionate sellers with excellent knowledge of Canada.
• The successful candidate will have a flair for selling and inspiring a dream in their customers.
• They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry.
• They will be experienced in handling customer requirements whilst still able to stay motivated to sell.
• You need to be organised and able to manage your own diary day to day, always putting your customer first.
• Able to learn quickly, use initiative and respond well to feedback.

Key responsibilities:

•  To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday;
•  To be passionate on every call about the brand and the product we sell;
• To be able to build rapport on every call and see every call as an opportunity for you and your customer;
• An understanding of selling principles and to be able to close the deal;
•  To be focused and driven to achieve targets;
• To maintain a positive mind-set to overcome challenges and barriers to selling;
• To fulfil admin duties aligned to the sales role.

• Strong selling skills
• High achiever
• Strong customer service
• Strong influencing skills with the ability to persuade the customer to buy
• Pro-active and able to manage own workload effectively
• Able to communicate confidently and enthusiastically (both verbally and in writing)
• Agile and open to change at short notice
• Able to work well under pressure
• Attention to detail
• Strong numeracy
• Strong IT ⁄ Systems skills and experience, and experience of travel and GDS booking systems (preferably Galileo)
• Able to multitask
• Experienced seller of holidays
• Passionate about Canada
• Experience in the contact centre environment required
• Excellent organisational skills
• An ability to cope with potentially conflicting demands

Shift pattern

37.5 hr working week. Mon – Fri, shift patterns 09:00 - 17:30hrs or 10:00 – 18:30hrs; Sat – 10:00-16:00hrs (every 3rd Saturday).

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.