TOMRA Recycling has pioneered the use of sensor-based technology for automating the recovery and recycling of valuable resources. The flexible sorting systems perform an extensive range of sorting tasks and can sort various types of materials and minerals with the purpose of preparation for recycling, and material upgrading. 

Sensor-based sorting technology is critical to reducing the dependency on primary raw materials and mitigating the environmental impact caused by landfills and incineration. Currently TOMRA Recycling has an installed base of over 11,000 units across more than 50 markets.

TOMRA Recycling is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. 

Position Overview

Field Service of existing recycling install base and new recycling projects focusing on, but not limited to, the Sydney area. Strong technical, organisational and communication skills mandatory.

• Field service work (commissioning, testing, operation, maintenance, repair, breakdowns, optimization)
• External and internal Project coordination work (new projects, upgrades, other service related)
• Regular travel interstate and overseas

Roles and Responsibilities:

• Responsible for the installation, commissioning, maintenance, repair and optimization of sensor-based sorters in TOMRA’s Recycling install base
• Provide exceptional field service support to internal and external customers
• Customer assistance to identify service and spare parts needs
• Training of customer maintenance and service personnel
• Close co-ordination with the customer project team from point-of-sale to post-commissioning.
• Maintain and accurately report on all service and contract work undertaken. Ensure timely delivery of all administrative paperwork.
• Identify opportunities for potential upgrades and sales including liaising with TOMRA’s Project Management team, Sales team and local Sales Agents and distributors
• Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability
• Act positively and in a customer-oriented way
• Developing and maintaining strong customer relationships is critical to success in this role
• Work with sales team to provide solutions for various customer applications

Qualifications

• An electrical/mechanical based engineering qualification with a strong inclination towards hands-on skills in mechanical and electrical systems, both hardware and software.

Skills

• Proven problem-solving skills
• High level of attention to detail
• Effective team player
• Ability to use computer and various engineering software
• Excellent hands-on Electrical and Electronics troubleshooting skills
• Mechanical aptitude required
• Proven communication skills, both written and verbal, with the ability to form close relationships with customers and demonstrated ability to present complex technical information in a user-friendly manner
• Ability to relate to customers, their views and issues, locally and in other countries and cultures
• Motivated individual who has a passion for engineering.

Experience

• >3 years work experience in industrial equipment support role
• Previous optical sensor sorting experience highly advantageous
• Experience with recycling industry will be held in high regard

Other skills/Personal qualities

• IT skills including networks and security
• Customer focused
• Interpersonal skills
• Innovative
• Results/outcome driven
• Must be a self-starter able to work and travel independently but also a team-player when required
• Working knowledge of WH&S compliance
• Socially outgoing, ability to handle work demand and to work under pressure
• Other languages advantageous

Candidate Profile

• Australian Citizen or Resident with unrestricted work rights
• Driver’s License mandatory