TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage innovation, passion and responsibility in everything we do.

The TOMRA Group employs 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023 & 2025.

TOMRA Collection is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 91,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.

The Shared Service Center (SSC) in Serbia serves as a strategic enabler for TOMRA Collection Europe, providing a strong operational backbone to support scalable growth across markets. By centralizing key services such as remote monitoring, first‑line support, and service coordination, and leveraging Serbia’s strong talent pool and English proficiency, the SSC improves consistency, efficiency, and execution across Europe.

As a Data & Process Analyst, you create transparency, actionable insights, and structured understanding across the Shared Service Center and supported market units in TOMRA Collection Europe, even in complex and evolving data environments. 
You act as a bridge between operations, finance, systems and market units. In this role, you turn complex and sometimes inconsistent data into clear analyses, KPIs and meaningful storylines. These insights support decision‑making, performance steering and continuous improvement, while also helping clarify what the data means in practice. 

Key Responsibilities 

Data Understanding and Governance 

• Support the understanding, consistency, and practical usability of relevant data across systems, reports, and performance metrics (e.g. master data, operational data) 

• Ensure data quality, consistency and integrity across systems and reports 

• Support the development of clear definitions, KPI logic, and data standards in collaboration with relevant stakeholders, especially where current logic is still unclear or inconsistent. 

• Identify data issues, root causes and corrective actions in collaboration with operations and systems teams  

Analysis & Business insights 

• Perform regular and ad‑hoc analyses to support operational and financial steering and improve business decision making. 

• Analyse trends such as margin development, volume changes, cost drivers and productivity 

• Build scenarios and simulate market or process changes to support decision‑making 

• Support budgeting, forecasting and variance analysis with data‑driven insights 

KPIs, Transparency & Reporting 

• Increase transparency by defining and tracking tangible, business‑relevant KPIs 

• Design, build and maintain dashboards and reports for SSC management and market units, ensuring that KPI logic is credible, understandable, and practically usable. 

• Ensure KPIs are understood, trusted and actively used in performance reviews and governance forums 

Continuous Improvement & Scalability  

• Connect data insights with underlying business processes 

• Identify process inefficiencies and improvement opportunities based on data insights 

• Highlight automation and standardization potential across SSC processes 

• Quantify benefits (e.g. effort reduction, error reduction, financial impact) to support prioritization 

Stakeholder Communication & Storytelling 

• Translate complex analyses into clear storylines and recommendations for different audiences 

• Translate the business meaning behind the numbers into clear implications, recommendations, and decision relevant insight. 

• Prepare management‑ready materials that support decisions, not just reporting 

• Degree in Business Administration, Economics, Finance, Data Analytics, or a comparable field 
• 4+ years of relevant experience in data analysis, business intelligence, controlling, reporting, or in‑house consulting 
• Experience in shared services, operations, finance, or consulting environments is an advantage 
• Strong analytical mindset with the ability to structure, analyse, and interpret complex data 
• A solid foundation in Power BI combined with strong Excel skills; experience with other BI tools (e.g. Snowflake) is an advantage 
• Solid understanding of KPIs, controlling principles, and performance management 
• Experience working with ERP systems such as IFS, as well as other operational platforms, is a plus 
• Very good command of English, both written and spoken 

Personal Qualifications: 

• Ability to understand new business contexts quickly and ask the right questions 
• Ability to structure and interpret complex, incomplete, or evolving data landscapes. 
• Strong storytelling skills: turning numbers into clear messages and decisions 
• Confident communicator with stakeholders across SSC, markets and functions 
• Hands-on, proactive and improvement-oriented mindset  

Join a company that combines purpose with innovation where your work has real impact, and your ideas help shape a better future.

Learn more about life at TOMRA!

What do you get from joining TOMRA?

At TOMRA, you will find more than just a role:

• A stable position in a global, sustainability‑driven company
• An international working environment with strong collaboration across Europe
• Competitive salary and benefits aligned with the Serbian market
• Opportunities for professional development and internal growth
• A supportive culture built on responsibility, trust, and continuous improvement
• A unique chance to be a critical part of taking business growth to the next level 
• Work in a collaborative and innovative environment.

Ready to grow your career with purpose?

Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".

Applications are continually assessed so we encourage you to apply at the earliest.

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.