TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology.

The TOMRA Group employs 5,300 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.

TOMRA Collection is an innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Do you want to work with purpose at a company where innovation meets impact? Join TOMRA Collection, where we capture over 46 billion drink containers annually across 60 global markets, preventing them from ending up in our streets, oceans, or landfills. And that’s just the start — this only represents 3% of the world’s beverage container consumption. Our goal is to capture the remaining 97%, and we need your help to make it happen!

At TOMRA, our success is measured by our impact. If this resonates with you, then you’ve come to the right place. As we expand in existing markets, venture into new ones, and prepare for long-term growth, we’re strengthening our Serbian team and looking for a passionate Service Technician.

The Service Technician will be responsible for installing, repairing, maintaining, configuring, and cleaning TOMRA’s reverse vending machine technology.  A deep understanding and technical knowledge are needed to successfully analyze, test, troubleshoot, repair/replace, and rebuild all mechanical, electrical and software/database modules.

The Service Technician is a front-line representative of TOMRA to our customers, so outstanding customer service is essential. This position will be required to interface with our customers, (retails, business customers, distributors and partners, or any other) daily at sites throughout Serbia.

Service Technician position is mostly field based, primarily working at customer sites throughout Serbia, occasionally in our offices and warehouse. The job might require some regional and international travels and support to other TOMRA companies. Whilst you will be working in the TOMRA office and warehouse for administration, to collect spare parts, and to handle incoming outgoing logistics to the warehouse, you will mainly be on the road working in a customer premises, and overnight travel will be required on occasion.

Specific responsibilities:

• Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, and test of our systems.
• Installation and setup of software on PC and RVMs (Reverse Vending Machines), setting up a database, creating reports and configuring Digital tools and solutions.
• Corrective Servicing: Analysing, diagnosing and rectifying equipment issues to minimize downtime of RVM installations.
• Preventative Servicing: Service and maintain installed equipment including scheduled maintenance visits.
• Fault finding and maintenance of electronic, electrical, optical, and mechanical systems.
• Reporting on service assignments and faults (online and/or paper)
• Training customers and new colleagues
• Driving for long periods as required for the above; attending to some occasional call-outs outside your area; attending to call-outs outside business hours as and when required.
• Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
• Monitor RVMs using TOMRA software solutions
• Work closely with the Technical Product Managers
• Document work and machine status
• Warehouse support: Coordinating the preparation, loading, unloading and handling of goods for transport. Safe handling and manipulation of goods using appropriate equipment (forklifts, pallet jacks).
• Maintaining records of goods received, dispatched, and stock levels, with regular inventory tracking.
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Ensure that your equipment, spares and van kit is always complete according to inventory list
• Ensure you take reasonable care for your own health and safety
• Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
• Ensure all incidents and hazards at work are reported accurately and in a timely manner
• Any other tasks in support of the business as required
• Handover of the installed systems to customers
• Train customers on safe use of the installed systems
• Analyse areas of potential improvement of products and report to local service team.

This role will focus on conveyors, sensors, motors, mobile comms and other equipment.

To be a successful Field Service Technician you will have:

• Comparable experience on electrical/ mechanical equipment
• Previous experience interacting face to face with customers
• Very strong diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment
• Experience in troubleshooting electronic equipment and be able to replace circuit boards, sensors and other electronic components