TOMRA is looking for recycling resource revolutionaries who have a passion for the planet. If this speaks to you, come and join our ever-growing team in Ireland! 

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Ireland, our reverse vending machines will enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again – time after time.  

Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA’s state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society’s habits and keep valuable resources in a continuous loop of use and reuse. TOMRA’s reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet. 

**Please note that this role will be carried out on-site at our TOMRA Collection Ireland office and warehouse in Rathcoole**

Reporting to the VP Operations UK & Ireland, you will be responsible for setting up the Service team in Ireland. You will manage and lead a team who will focus on delivering top-quality service (Field Service Technicians, Customer Care, Product Experts and Supply Chain). 

At TOMRA, we fundamentally believe that caring for our people is the first step in building a great team and ultimately delivering a great service. Our ideal service manager will be passionate about people and the planet with a drive to deliver an excellent service to our customers in the lead up to and beyond the go-live date of 1st February 2024. Here is some information about the upcoming DRS in Ireland.  

Main duties: 

• Responsible for the service team in Ireland: 
• Be committed to building a great team and delivering an excellent service to our customers 
• Exceed customer expectations to foster long term partnerships with our retail customers 
• Provide and facilitate a safe working environment for the team 
• Plan and organise your teams to meet and exceed the agreed SLAs 
• Clearly communicate roles and responsibilities to your Team Members 
• Build, foster and engage a healthy team spirit 
• Encourage and motivate your team to share ideas and experiences 
• Build local technical competencies 
• Ensure your team takes part in the appropriate training and has the right tools to do their job in the most efficient way 
• Define processes and share best practices  
• Ensure company policies are communicated and followed 
• Ensure our office and showroom in Ireland runs smoothly by facilitating an efficient and professional environment at all times 
• Recruitment process of your team such as shortlisting and interviewing candidates  
• Identify opportunity and areas of development for processes and your Team Members 

Other main responsibilities: 

• Provide best in class services to our customers combined with unbeaten product availability 
• Responsible for budgeting needs, cost control and reporting 
• A highly commercial approach to effective service opportunities - balancing spend and a value led approach 
• Manage Team Member objectives and expectations, conducting yearly Performance Evaluations and Job Discussion for all of your Team Members 
• Make sure all service activities and inventory changes are documented in IFS, our ERP System 
• Monitor, keep records and report on the progress of different projects 
• Keep open communication lines internally by maintaining regular contact with other departments to ensure we are delivering excellent service to our customers 
• Build a service team of highly qualified and highly performing colleagues and encourage collaboration between Team Members 
• Responsible for achieving the operations business targets according to the business plan (P&L responsibility) 
• Other duties as assigned to assist in the “start-up” nature of the business 

• Must be fluent in English
• Must hold a clean valid driving licence for Ireland

This Role Provides: 

• Salary: Depending on experience 

• Duration: Permanent role 

• Private healthcare: VHI 

• Holidays: Starting from 21 days per annum (additional day added per year up to 25 days) + bank holidays 

• Employee Assistance Program 

• Pension: contributory  

• Must be fluent in English 

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.