Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Position Overview: 

TOMRA is currently looking for a Field Service Engineer to cover the Americas region due to company growth. 

Ideally, the candidate will be based in the mid-west, with a preference for Indiana or Illinois.

You will receive all the necessary training at our training center in Germany, as well as practical application in the field.

Primary Job Functions:

• Perform field service work on-site within USA, and occasionally in Canada, Mexico, and South America (commissioning, testing, integration, optimization, maintenance, and repair).
• Primary responsibility will be maintenance of chute recovery systems.
• Alternate responsibility will be to provide support to conveyor recovery systems. 
• Provide consultation to customer’s plant systems (ex: subsystems that input material to our chute systems, subsystems which receive material from our chute systems, etc.)
• Provide support (incl. remote support) to clients regarding technical issues and sorter performance, etc.
• Provide detailed field reports after every customer visit or technical intervention
• Provide training regarding customer maintenance to service personnel on site as well as TOMRA Service Engineers.
• Ensure the TOMRA Sorting Systems in the field is up to par in order to satisfy customers/clients.
• Mentor junior level Field Support Engineers both technically and administratively.
• Give ideas about improvement possibilities (quality/efficiency/profitability).

Required Skills/abilities:

• Strong communication skills with demonstrated ability to present complex technical information and issues in a user-friendly manner
• Excellent technical problem-solving, troubleshooting, and follow-up skills
• Ability to relate to customers, their views and issues
• Motivated individual who has a passion for Engineering
• Social, outgoing, and able to handle stress well

Physical Requirements

• Job requires frequent bending, kneeling and standing
• Must be able to lift up to 80 lbs.
• Working in confined spaces
• Ability to drive for long distances

Experience:

• 2+ years of “hands-on” experience in a B2B, Industrial Equipment support role
• Flexible and willingness for international travel
• In-depth knowledge of electrical systems and fault finding
• Advanced IT and network skills
• Good communication skills, Cross-cultural competence
• Leadership and motivation skills
• Self-motivated and capacity to complete all tasks completely
• Team-player with ability to work independently

Education:

• University or College studies in Electrical or Electro-Mechanical Engineering preferred; minimum Technician qualifications required

Travel:

• Travel on average 70-80% local, domestic and international.
• Must have or be able to obtain a valid passport.

Driving:

• Ability to drive without restrictions, clean DMV record.

Why work for us?

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

*TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.