JD (Job Description) for CloudOps Engineer

Position: CloudOps Engineer                                                                                                             

Exp: 5+ yrs

location: Bengaluru                                                                                                                

Objective: This position will assist in performing implementation, operation, monitoring, recovery, and performance tuning for infrastructure and application services at Client.

The CloudOps team augments the Client Development, IT teams by focusing on automation, CI/CD and operating production systems using a software engineering approach.

CloudOps goals include improving system performance, increasing operational observability, enhancing system stability, and reducing time for software delivery.

Duties and Responsibilities:

• Be a champion for department initiatives and values by ensuring all actions promote the department’s mission statement
• Work Closely with AWS Professional Services team in the AWS migration project to migrate the Client products from other hosting platforms into AWS Cloud.
• Work closely with the DevOps engineers in setting up the controlled environments of Client’s products built on the AWS Cloud using IaC.
• Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers during the AWS migration.
• Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediate problems in the environment.
• Implement monitoring, alerting, notification and metrics collection for
  • Infrastructure and application performance
  • System uptime
  • Error rate
• Monitor and continually improve the capacity and reliability of our production environment infrastructure.
• Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance.
• Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability.
• See opportunities for automation and reduce the operational workload, build scripts, introduce new tools and practices as needed
• Work with other Cloud Infrastructure engineers and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure.
• Communicate to stakeholders and handle the deployment/maintenance/support efficiently
• Ticket Handling and Support
  • Tickets that are handled should have clear communication and correct stakeholders involved
  • Tickets should be completed within the SLA and should be clearly informed, documented if there are any delays or improper tickets.
  • Tickets should have proper comments to close the ticket including steps for resolutions, screen shots.
  • Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary.

Skills Required:

• 5+ years of experience with any public cloud provider such as Amazon Web Services (AWS) and On-Prem Servers
• Hands-on experience on migrating workloads from On-prem or other cloud hosting platforms into AWS cloud.
• Solid understanding of standard TCP/IP networking, Load Balancing and common protocols like DNS, HTTPS
• Good knowledge on CI/CD tools like Azure ADO, GitHub Actions, Jenkins etc
• Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus).
• Incident Management experience (from tools like PagerDuty)
• Good understanding of Web Servers & Database
• Good understanding in Docker and Kubernetes.
• Good scripting knowledge & Software life cycles model.
• Good understanding of DevOps practices.
• Should have worked on high traffic & highly scalable systems in past
• Knowledge of fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance)
• A passion for collecting, evaluating, and improving performance metrics.
• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to work quickly and efficiently with minimal supervision
• Excellent communication skills with both written and verbal

Qualifications:

• 5+ years of Systems Engineering experience in the following areas
  • Cloud platforms (Azure, AWS) and On-Prem Servers
  • Windows and Linux Servers
  • Application Monitoring Tools (Datadog, New Relic, AppDynamics, Application Insights)
  • Log Aggregation Tools (Datadog, ELK, etc)
  • PowerShell, Bash, or Python scripting
  • CI/CD tools (Azure Pipelines, GithHub Actions, Jenkins, Octopus, etc.)
  • Infrastructure management tools (Terraform, Ansible, etc.)
  • Application Hosting (IIS, Apache, Tomcat)
• Bachelor’s degree or equivalent experience
• Have HEART. To work here, you must be:
  • Humble – self-aware and respectful
  • Effective – measurably move the needle & immeasurably add value
  • Adaptable – innately curious and constantly changing
  • Remarkable – stand out in some way
  • Transparent – openly and honestly sharing knowledge

• Work location : Bangalore;
  •  Hybrid working mode (WFO/Client location based on needs only)

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto