As the Enterprise Applications Business Coordinator, you will drive integration and act as a liaison between business and services providers by providing support to the business for service delivery escalations, breaches, non-project communication and licensing for all Business and Integration applications.

You're not just managing processes. You're realising potential.

Thungela Resources [Thungela means “to ignite” in isiZulu] is a leading South African thermal coal business, focused exclusively on thermal coal production.  It is one of the largest pure-play producers and exporters of thermal coal in South Africa based on aggregate coal reserves and marketable coal production. Thungela focuses on exporting its thermal coal portfolio mainly to the Indian, Asian, Southeast Asian, Middle East and North African markets.

You will ensure the effective execution of the application lifecycle management processes for Business and Integration applications by ensuring compliance with applicable policies, practices and guidelines throughout the process.

More of your responsibilities will include:

• Ensuring that business queries and escalated issues are effectively addressed
• Supporting Enterprise Application specialists with planning and tracking BAU projects
• Facilitating monthly and quarterly engagements with functional business stakeholders
• Providing technical input in relation to Enterprise Applications
• Ensuring that functional and business demand requests and requirements are unpacked and help coordinate the pipeline reviews and prioritisation discussions to identify value for business
• Ensuring the provision of quality services from vendors continuously to ensure that issues are resolved and that applications are stable
• Driving collaboration to establish optimal engagements and ways of working and foster strong working relationships with system and process owners
• Assisting with coordinating the integrated release management process for Enterprise Applications
• Collaborating with key stakeholders and service providers for successful releases and ensuring alignment with functional teams and enterprise guidelines
• Coordinating the process of continuously improving Enterprise Applications
• Analysing and recommending enhancements based on business needs and trends as well as implementing approved improvements to optimise application performance
• Coordinating the root cause analysis process leading to the identification of improvement opportunities
• Analysing data trends, vendor, and business input to identify areas for improvement
• Supporting governance for IM solutions and Business and Integration application services in accordance with enterprise guidelines, policies and practices
• Supporting risk management for Enterprise Applications to manage emerging risks

• Diploma or Degree in IT (NQF 6 or 7)
• Relevant technical certifications

Experience

• Minimum of 5 years of experience in Information Management, preferably in the mining industry
• Good experience in administrating multiple outsourced/external service providers.
• Good experience with both cloud and on-premises business applications and integration process
• Experience on Mine Technical Systems (MTS) or SAP S4H (advantageous)
• Business Analysis and Release Management (advantageous)

• Electronic Communications and Transactions Act, No 25 of 2023,
• Promotion of Access to Information Act, No 2 of 2000
• Protection of Personal Information Act, No 4 of 2013
• Proficient knowledge of applications lifecycle management
• Proficient knowledge of managing system incident and demands
• Emerging knowledge of financial management and resource management within the IM environment
• Emerging knowledge of Enterprise Application processes
• Proficient knowledge of stakeholder management
• Proficient understanding of ISO 27000; COBIT 2019 and ITIL 4
• Emerging knowledge of Thungela policies, procedures, standards, and systems

Who We Are

We’re a company that promotes an environment that inspires innovation and where people have a shared sense of purpose. Skills, experience, creativity, and agility underpin our ability to grow and thrive. This means building a diverse team of high-performing individuals who operate our sites safely, effectively and cost efficiently. Our people focus is centered on acquiring, developing and retaining the talent we need to take our business forward safely and sustainably.

What We Offer

When you join Thungela, you can expect to enjoy a competitive salary and benefits package. But people want more out of their jobs than financial benefit alone. Being able to work with thought leaders, opportunities for development, strong values and a sound organisational culture all contribute significantly to a compelling employee value proposition.

Inclusion and Diversity

True diversity is about more than being an equal opportunities employer. It is about bringing out the best in people for the good of our business, its partners, and especially our employees. We’re committed to promoting an inclusive and diverse workplace where people are valued and respected for who they are and know exactly what value they bring to the table.

How to apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Closing Date: 06/06/2024