Location:  Newbury or Speechmark + Hybrid*
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and benefits
*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. 

What you’ll do

In this role, you’ll help grow Three UK’s core margin by unlocking more value from our existing customer base. You’ll focus on cross‑sell performance, bringing together insight, creativity and commercial discipline to deliver both volume and margin growth. By making the most of our voice and mobile broadband propositions, you’ll turn customer understanding into compelling, well‑timed offers across multiple channels.

You’ll take ownership of the end‑to‑end cross‑sell trading plan, balancing proactive and reactive activity to maximise impact. Working closely with teams across Commercial, Brand, Channels and Finance, you’ll ensure plans are well aligned, effectively delivered and continuously optimised. This role is well suited to someone who enjoys spotting opportunities, testing ideas and turning insight into measurable results - all while working collaboratively and building strong relationships.

• Own and deliver the cross‑sell strategy, driving performance across key metrics including volume and inflow ARPU.
• Execute and continuously optimise cross‑sell activity across multiple channels, using both proactive and reactive approaches.
• Lead the optimisation of customer‑facing communications to improve open rates, click‑through rates and conversion.
• Shape and deliver the cross‑sell promotional plan, whether through pricing changes, proposition updates or toolkit enhancements.
• Identify and deliver opportunities to generate incremental volume and value beyond agreed targets.
• Size and assess opportunities and recovery options, working closely with Commercial and Finance teams to understand impact and lead implementation.
• Take commercial ownership of existing customer demand generation, partnering with Brand teams to define the right approach and refine it through ongoing optimisation.

Who you are 

• Experience in mobile trading, acquisition strategy or commercial planning
• A strong understanding of PAYM commercial models, pricing levers and customer behaviour.
• Confidence in forecasting, performance analysis and campaign delivery to drive continuous improvement.
• Collaborative leadership experience with the ability to positively influence senior stakeholders.

Worried that you don’t meet all the desired criteria exactly?  

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

#VodafoneThree #LI-Hybrid

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

 #VodafoneThree