Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Assist clinicians and their practices by managing the onboarding of RCM accounts through efficient, accurate, and professional RCM management services.  The RCM Implementation Manager position is responsible for oversight and project management: coordination, planning, oversight, tracking, and reporting of activities in direct support of onboarding all newly acquired customers and all RCM related technologies.

This position will start working remotely and transition into a hybrid model 2-3 days/week, reporting to our new Eagan, MN office. 

SUCCESSFUL CANDIDATES WILL …

• Know how to work with multiple levels of an organization.
• Be process driven, thus understand the importance of documenting protocols for scalable repeatable processes.
• Want to be part of an organization that is growing through an aggressive M&A model which breeds new challenges to solve every quarter.
• Enjoy intra-departmental collaboration because you understand that cross pollination yields better outcomes.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Organize, track, and manage the implementations and configuration of RCM accounts across the Therapy Brands suite of services portfolio
• Develop and implement processes and protocols to streamline implementation processes for new and existing PMS customers, ensuring a quick time to value in processes
• Provide reporting of critical issues and help drive items to completion
• Prepare and present regular reports for executive leadership on the status of RCM implementation, including KPIs, timelines, and remediation efforts for off track implementations
• Track and develop remediation efforts both proactively (through live account tracking) and reactively (through churn and off-track implementation tracking) of RCM accounts
• Manage Implementation staff members across multiple teams in theTherapy Brands portfolio, and be responsible for interviewing, hiring, and training of new staff, as well as coaching and performance management for all RCM implementation-staff members
• Coordinate and collaborate closely with implementation teams in other functional areas across Therapy Brands to ensure a seamless customer experience in implementations
• Personally oversee and execute on high-value RCM account implementations
• Work collaboratively with functional partners (e.g., Marketing, Sales) across Therapy Brands to develop and execute on implementation in an efficient manner, decreasing time to value
• Continue to improve all RCM integration processes and technologies, including documenting and implementing best practices
• Conducts regular and periodic meetings with team members to ensure that deadlines and schedules are being met
• Perform other duties as assigned

Thrive@TherapyBrands

• Four-year degree in a relevant discipline preferred. In lieu of four-year degree, project management certifications desired
• 3 years of implementation and/or account management experience required
• 2 years of medical billing, or an intermediate understanding of the revenue cycle in a healthcare setting strongly preferred
• Working knowledge of EDI / ERA Enrollment process required
• Working knowledge of Excel, Salesforce, and project management tools required
• Strong project management or implementation experience preferred
• Excellent organizational skills and attention to detail
• Excellent ability to prioritize tasks appropriately
• Strong verbal and written communication skills, including at the executive level
• Intermediate computer skills (typing, data entry, general computer, and browser usage)
• Must have the ability to analyze large sets of data and recommend/make actionable data-informed decisions

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.