At The Warehouse Group, we’re all about helping Kiwi live better every day and behind every great customer experience is an operation powered by smart thinking, strong relationships, and operational excellence.

We’re looking for an analytical, detail-driven Junior Fulfilment Operations Support Specialist to become a key support partner across our NLG fulfilment network. This role is perfect for someone who thrives on turning data into insights, building meaningful reporting packs, solving operational challenges, and collaborating with stakeholders across the business to drive better outcomes.

If you’re naturally curious, commercially minded, and love improving processes through data and critical thinking, we’d love to hear from you.

Reporting & Operational Support

In this role, you'll help support the fulfilment network by maintaining reporting, tracking operational performance, and providing administrative support to key business initiatives.

You’ll:

• Prepare and distribute regular operational reports and dashboards
• Assist with monitoring key performance metrics and identifying trends
• Support the collection and maintenance of operational data
• Help ensure reporting is accurate, timely, and relevant to stakeholders
• Provide administrative support for operational and financial reporting activities
• Assist with maintaining records relating to fleet, vendor, and operational performance

Stakeholder Support

You'll work closely with a range of teams across the business, providing coordination and operational support to help keep things running smoothly.

This includes working with:

• Distribution Centre teams
• Store Operations and Store Managers
• Merchandise and Buying teams
• Finance, HR, Sustainability, and Continuous Improvement teams
• External suppliers and service providers

Strong communication skills and a collaborative approach will help you build positive working relationships across the business.

Operational Coordination & Continuous Improvement

• Support operational projects and network improvement initiatives
• Assist with maintaining Standard Operating Procedures (SOPs) and process documentation
• Help identify opportunities to improve efficiency and ways of working
• Provide coordination and administrative support for continuous improvement activities

Training & Administration Support

• Coordinate onboarding and operational training activities
• Maintain training and compliance records
• Support the administration of capability-building programmes across the network

We’re looking for someone who combines strong analytical capability with excellent stakeholder management and communication skills.

You’ll ideally bring:

• Experience in an administrative, coordination, logistics, retail, or operational support role
• Strong attention to detail and good organisational skills
• Confidence working with data and spreadsheets
• Intermediate Microsoft Excel skills
• Exposure to reporting tools such as Power BI or Tableau (preferred but not essential)
• Strong written and verbal communication skills
• The ability to manage multiple tasks and priorities
• A proactive attitude and willingness to learn
• An interest in operational performance, reporting, and process improvement

Why Join Us?

At Noel Leeming and The Warehouse Group, you’ll join a business that values innovation, collaboration, and operational excellence, all while taking advantage of:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service leave!
• 26 weeks fully paid parental leave or 10 days additional leave to support your partner.  
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!