Noel Leeming Commercial Services provides services to some of New Zealand’s leading business sectors.  Services is a key differentiator in setting us apart from the competition.  Aligned with our Commercial Sales team, we help enable our customers businesses by providing end-to-end IT managed and cloud solutions that meet their business goals.  

Services is a key growth area and, as such, the team continues to evolve & take shape. This is truly an exciting time to join the team - you will have the opportunity to be part of a growing area of the business and shape its future direction. 

We now have a great opportunity for a technical sales professional to join the team as our new Technical Account Manager. As a Technical Account Manager, you’ll act as a face to our business and a trusted advisor to a portfolio of customers - helping them maximise value from our solutions, align technology to their strategic goals, and drive adoption and satisfaction. You’ll work closely with both our internal teams and customers to ensure a seamless, high-quality experience across the entire customer lifecycle. 

This role is critical in our growth agenda to build new and leverage existing partnership opportunities across Noel Leeming Commercial Services.   

Quick snapshot of the role:  

• Manage relationships from a day-to-day perspective and grow a portfolio of existing customers, ensuring high levels of satisfaction and retention. 
• Identify and develop new business opportunities within accounts, including cross-sell and upsell of managed services, cloud, security, IT hardware, and professional services. 
• Understand customer environments, objectives, and challenges to deliver tailored technical solutions and guidance. 
• Coordinate with cross-functional teams to ensure successful solution design, customer onboarding, implementation, and support. 
• Drive regular business and technical reviews with customers to identify growth opportunities. 
• Proactively identify and collaborate to resolve technical issues, ensuring customer satisfaction and retention. 
• Develop and maintain account plans and customer technology roadmaps. 
• Maintain product knowledge to effectively manage current customer relationships. 
• Present and demonstrate key solutions leveraging the TWG commercial, retail, and services channels aligned to the customers' needs. 

We are looking for a collaborative & energetic individual who has a passion for success. You will be able to point to a strong background in sales and/or business development at a commercial level and be skilled at developing win-win solutions. Ideally, you will be an experienced customer facing IT sales professional with service management and account management experience. 

Also on our wishlist: 

• Bachelor’s Degree in technology or relative business experience 
• Experience working in a Managed Service Environment 
• Knowledge of cloud services, managed services, networking, cybersecurity and IT hardware and software 
• Minimum of 3 years business related experience preferably in the IT sector with proven results in customer satisfaction and the achievement of KPI’s 
• Strong ability to understand and deliver highly technical solutions and presentations

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: 

• Competitive incentive structure plus vehicle 
• Discounts across most of our brands 
• Paid birthday day off 
• Free parking at our Northcote Support Office 
• Flexible working arrangements with up to 2 days working from home per week 
• 26 weeks paid parental leave (for permanent team members) 
• A range of wellbeing support