Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Te kaupapa o te tūranga - The purpose of the role. 

We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’ (Checkout, Customer Service, Loss Prevention and Administration). You will also support the business by stepping into the Sales Support Manager role to cover leave and act as Duty Manager of the store on occasion.

Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met, and daily administrative tasks are completed in a timely manner.

The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.

If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!

This is a permanent full-time position with the following hours of work:

• Sunday: 10:30am to 7pm
• Monday, Tuesday and Wednesday: 8am to 4:30pm
• Thursday: 2pm to 10:30pm

He kōrero mōu ake - About you

The ideal candidate we are seeking 

• has demonstrated retail experience in a large-scale, big-box environment
• has ability to stand on your feet for extended periods of time
• should possess strong leadership skills and have excellent written and verbal communication abilities
• ideally you will have strong word processing skills
• will actively contribute to our Store Leadership meetings
• above all, we value a passion for enhancing both customer and employee experiences

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!