Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Te Whiwhinga mahi | The opportunity

We have an exciting opportunity for someone with excellent analytical, problem-solving and customer service skills to join us as a Timetabling and Enrolment Adviser.  You will join a team of advisers focused on providing expertise across our timetabling and enrolment functions to ensure students have a seamless enrolment experience. 

The role is varied and involves the gathering of requirements, consultation with stakeholders, scheduling activities, analysis and interpretation of information, problem-solving and working to improve the enrolment process.  Successful applicants will thrive in a fast-paced environment, be committed to providing excellent service, and not be afraid to learn new systems.

While some experience in tertiary education or timetabling/scheduling would be useful, it isn’t essential.

The salary range for this role is $68,600 - $73,400 prorated per annum depending on experience and qualifications. This is a part-time, 18.75 hours per week, permanent role.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

You will have:

• 3 – 4 years’ experience delivering high quality customer service.
• Experience in working with and understanding the needs of a diverse range of clients.
• Experience with contributing to process improvement and looking for continuous improvement opportunities.
• The ability to navigate and negotiate online systems.
• The ability to build and grow relationships.
• Proven problem solving and analytical skills.
• Kia Whakamana i te Tangata – the ability to acknowledge, maintain and restore the mana and tapu of individuals, whānau and communities.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 3/12/24 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Jackie Zhang - [email protected] a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz