Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university and one of the world’s major research universities. As the country’s largest and most comprehensive university, the University of Auckland conducts teaching and research across eight faculties and two large-scale research institutes.

Te Whiwhinga mahi | The opportunity

The role of the Te Papa Manaaki Case Manager is to provide health, wellbeing or conduct support and advice to students, staff and any member of the University community who has concerns about a student. Using a case management approach, the Te Papa Manaaki Case Manager will gather information, triage and identify the appropriate support for the student.

The Te Papa Manaaki Case Manager removes confusion for students and staff trying to navigate University processes and structures and gets them the right support, sooner. Students are supported to overcome barriers to success and health impacts are minimised.

Responsibilities include:

• Triage and manage referrals from students, staff or any member of the University community in person or via phone, email or the online form
• Assess risk and refer critical situations in a professional and responsive manner
• Maintain regular communication with those involved, including the person who raised the concern, the student/s and other interested parties
• Link students to the appropriate support, from self-help information to specialist services, and document advice in a support plan

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

To be successful in this role, you will have the following:

• Bachelor's Degree or equivalent in social work or similar field e.g. allied health
• Current membership of a relevant professional body
• A minimum of 5 years’ experience working with or providing mental health support to students or young people
• Demonstrable understanding and experience of case management and its application to support services
• Experience working with young people and providing support services
  
  Preferred:
• Experience working or volunteering in a tertiary environment and an understanding of student needs
• Knowledge or awareness of the issues affecting students and young people
• Cultural competence in working with the diversity of the student population.

What we offer | Ngā āhuatanga kei a mātou

The University of Auckland is committed to providing an excellent working environment through:

• Five weeks’ annual leave per annum 
• 6.75% employer superannuation contribution 
• Over 300 different career development courses and programmes 
• Discounted parking and various leisure and recreation services 
• Flexible employment practices, a diverse and inclusive working environment 

For more information, please visit Staff Benefits.  

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 2nd Februaru 2022 to be considered. Please include your CV and cover letter highlighting how you meet the skills and experiences detailed above.

Please reach out to Melika Carlson ([email protected]) if you have any questions about this role. Please note we are happy to answer your questions but we do not accept applications by email.

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz