Receptionist

  • Shadingfield Cl, Great Yarmouth NR30, UK
  • Part-time

Company Description

Grosvenor Casino, Great Yarmouth, is currently looking for a Receptionist to join the team on a part time basis.

Grosvenor is part of the Rank Group. You may be familiar with us through our iconic brands; Grosvenor Casinos and Mecca Bingo. We employ almost 11,000 people across our brands, in roles ranging from Casino Dealers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing, Property, Finance, Law and Human Resources and many more. We are a multi-channel business, operating across our retail (club and casino venues), online and mobile. We are always changing and always innovating.

Grosvenor Casino Great Yarmouth is more than just a Casino, it's the perfect day and night leisure destination offering a unique food concept, amazing sports bar, great poker and the UK’s most innovative and exciting gaming experience.

Job Description

You’ll be the warm welcoming face greeting customers, providing exceptional Customer Service and hospitality to our visitors and ensuring they have a great experience with us.

You will be fully familiar with all current promotions, ensuring that the customer is able to make the most of their visit.

You will, with training, be aware of all compliance with relevant legislation and will comply with all regulatory provisions.

Personally respond to customer service needs where appropriate

Ensure by their own professional conduct, a warm and welcoming environment

Be conversant with the club facilities and promotions and advise customers accordingly

Register and process customer admission quickly, accurately and in accordance with company procedure.

To accurately complete, record and file all reception related paperwork.

Qualifications

If you don’t have experience of working in a casino, don’t worry. We’re happy to train you.

A great attitude; As a business, we’re all about the Customer Experience, so want to ensure that all of our team members are as passionate about our business as we are.

Additional Information

This is a fantastic opportunity for someone looking for a fun, part time role. We have flexible hours on offer; we are open 7 days/week, so it’s important that you work the hours to suit your lifestyle. We will offer a full training programme and continuous support throughout the rest of your tenure with us.

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