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A Senior Analyst focuses specifically on the configuration, maintenance, and optimization of the organization's Workforce Software (WFM) system. They bridge the gap between IT and Operations, ensuring the software accurately models business rules and delivers actionable data for scheduling and forecasting.

The Workforce Software Senior Analyst is the subject matter expert responsible for the technical administration, configuration, and data integrity of the Workforce Software (WFM) system. This role ensures the WFM platform accurately reflects business logic, supports efficient staffing and scheduling, and provides reliable data for operational and financial analysis.   

Responsibilities:  

• WFM System Administration & Configuration.

• System Configuration: Maintain and update core WFM system settings, including organizational structure, employee profiles, time-off policies, pay rules, shift rotations, and scheduling rules. 

• Data Integrity: Ensure the accuracy of data integrations between the WFM system and upstream HR/Payroll systems (e.g., SAP,  etc.). Troubleshoot and resolve data flow errors. 

• User Management: Manage user access, roles, and permissions within the WFM application. 

• System Upgrades & Testing: Participate in testing and validation for WFM system upgrades, patches, and feature rollouts to ensure seamless performance and compliance. 

• Optimization & Analysis

• Rule Engine Optimization: Analyze current scheduling models and configuration settings to identify opportunities for improved forecasting accuracy, adherence, and efficiency. 

• Business Requirements: Translate complex business requirements (e.g., new labor agreements, regulatory changes) into functional specifications and configure them within the WFM platform.

• Reporting & Dashboards: Develop, modify, and manage custom reports and dashboards within the WFM system to provide operational leaders with visibility into key metrics (e.g., compliance, productivity, utilization).

• Support & Collaboration

• Technical Support: Serve as the Tier 2 or Tier 3 technical contact for WFM system issues, diagnosing problems related to time clocks, badge readers, scheduling logic, and application errors.

•  Training & Documentation: Create and deliver training materials and support documentation for end-users, WFM schedulers, and new administrators.

•  Cross-Functional Liaison: Collaborate closely with IT, HRIS, Payroll, and Operations teams to ensure system alignment with organizational policies and technical infrastructure.

• Any Graduate

• 3-4 years of hands-on experience administering, configuring, or supporting a major Workforce Software platform.

• Strong technical aptitude for system logic, relational databases, and data interfaces.

• Proficiency in Advanced Excel for data analysis and validation.

• Preferred Skills : Knowledge of time and attendance, payroll processing, and labor law compliance as it relates to system configuration.

• Excellent problem-solving skills and the ability to work collaboratively with both technical and non-technical stakeholders.

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