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In this role, you'll act as a technical subject matter expert for Gracenote's products, supporting clients from the pre-sales phase through implementation and post-sale. You'll work closely with sales, engineering, and product teams to provide technical solutions that address customer needs and ensure smooth product delivery.

Your responsibilities will include:

• Providing pre-sales support, technical overviews, and product demonstrations.

• Translating client requirements into technical solutions and business value propositions.

• Guiding client engineering teams during early implementation phases.

• Creating and reviewing technical documentation, including best practices and solution designs.

• Supporting product development by providing customer feedback and acting as a "Customer Zero" to test new products.

• Collaborating with multiple teams to improve delivery quality and proactively identify product issues.

• Providing post-sale support and training for key accounts.

• Bachelor’s degree (B.S.) or equivalent in the field of computer science or software engineering.
•  3-5 years engineering experience in developing and/or technically supporting consumer electronics products or products in related fields.
• Proficiency in back-office tools such as jira, SNOW, Salesforce, , Confluence Wiki, Google Workspace, etc.
• Excellent written and oral communication skills in English and Spanish.
• Excellent communication skills, experience in team leadership, and ability to provide guidance, as needed to other team members and to customers.

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