About Nielsen

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Our data is used by the media industry to understand how people engage with content and advertising across platforms.

Job Summary

The eMedia Team leader is responsible for ensuring all delivery and quality KPIs and SLAs for television, radio, outdoor and cinema. As a people manager, they are accountable for all members of the eMedia team, ensuring they are tracking against their individual KPI and performance objectives, providing them with the training and support they need to perform at their best, and develop their career within Nielsen. 

The team leader is required to be based in Bengaluru and work a night shift, 12am-9am IST. This is a hybrid role and requires working in the office for a minimum of three days per week.

With a responsibility to ensure all systems are working correctly with no downtime, the team leader may be required to work outside their designated work hours, including weekends, to manage risks to delivery and technical failures.

Key Job Responsibilities

Workload Management and Prioritisation

Ensuring all daily, weekly and monthly delivery deadlines are met for the following media:

• Television - Mediapad and log based
• Radio - creative and metropolitan
• Outdoor - creative and log based
• Creative Outdoor
• Cinema
• STV
• Campaigns 
• Maintaining all aspects of Nielsen’s internal database related to the above media
• Ensuring the quality of all work produced by the eMedia team meets Nielsen standards
• Maintaining paperwork and manuals on processes and coding rules for all eMedia products
• SME for Mediapad, monitoring Zabbix alerts and actioning recovery plan in the case of TV signal or other outages including any outages that happen outside of normal business hours.
• Liaising with multiple internal teams including TAM, IT, MediaPad Support, References Media Support and App Dev to ensure the smooth running of all services
• Producing regular reports on KPIs and quality within the eMedia team
• Managing monthly roster allocation.

Required Competencies
 

• Two years experience as a team leader or a people manager
• Excellent organisational skills and a commitment to quality and meeting deadlines
• Growth mindset and the ability to embrace change
• A high level of written and spoken communication skills
• Commitment to excellence and attention to detail
• Ability to work without direct supervision and as part of a team
• Ability to manage expectations and deliver results
• Strong accountability and say/do ratio, servant leadership mindset
• Experience working with data and reporting
• Basic understanding of the Australian media landscape
• Working knowledge of Google suite of applications
   

Desirable Competencies

• Educational or professional background in media, advertising or data analysis
• Sound technical knowledge and a working knowledge of Nielsen systems, networks and applications.

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