Location: Remote

Employment Type: Permanent

Why Join Us?

• Remote working arrangement.
• Annual bonus, free AA breakdown membership from Day One and access to a wide range of employee discounts.
• Manage a varied portfolio of legal expenses claims, from initial assessment through to resolution.
• Help policyholders navigate legal issues while making fair, carefully considered funding decisions.
• Work with solicitors, counsel, costs specialists and underwriters across a broad range of legal matters.

Company Description / Business Unit

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. 

Put your legal knowledge to work helping people navigate challenging situations.

In our Legal Services team, you’ll manage legal expenses claims covering matters such as employment and property disputes, personal injury, clinical negligence, contractual disputes and motor prosecution defence. Your decisions will help policyholders access appropriate support while ensuring claims are handled fairly and responsibly.

You’ll oversee claims from first assessment to conclusion, considering funding at each stage and providing clear legal advice to policyholders before solicitors are instructed. You’ll work directly with customers and legal professionals, balancing individual circumstances with careful control of legal costs.

If you enjoy untangling complex issues, communicating with empathy and taking ownership of a varied caseload, this is an opportunity to make a tangible difference through your legal expertise.

Key Responsibilities

• Provide clear, accurate legal advice by telephone so policyholders can understand their options and next steps.
• Assess and decide whether to accept or decline legal expenses claims, supporting fair and well-reasoned outcomes.
• Manage claims through their lifecycle, reviewing funding decisions as cases progress.
• Liaise with policyholders, solicitors, counsel, costs draftsmen and underwriters to keep cases moving and decisions informed.
• Review and negotiate legal costs with solicitors to help ensure claims expenditure is reasonable.
• Arrange legal costs payments accurately and promptly to support effective claims handling.
• Maintain reliable claims records and appropriate financial reserves to support sound case management.

You’ll Bring

• A law degree (LLB), Legal Executive qualification, LPC or equivalent qualification.
• The ability to analyse complex legal issues and give confident, accurate legal advice.
• Experience communicating directly with customers and delivering a helpful, professional service.
• The ability to manage a varied caseload, organise priorities and work independently.
• Clear written and verbal communication skills, including the confidence to negotiate with solicitors.
• Good numeracy and proficiency with Microsoft Word and Outlook.

Nice to Have

• Previous experience working in a legal or insurance environment.

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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