Lead-RPA Tech Support
- Full-time
- Group Function: Tesco Business Services
Company Description
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.
Job Description
- Monitor RPA Bot Runs and Incident Management for Bot estate as per agreed SLAs - Perform Code Reviews for all solutions delivered by developers before deploying to production - Share frequent and relevant updates are shared to all relevant people and teams at all times - Lead & coordinate RPA Infrastructure with activities like version upgrades, setup, server patching, licensing etc. - Lead and deliver Change Requests received from users for all live automation solutions - Improve efficiency and effectiveness of the team by finding opportunities to improve ways of working, reduce recurring incidents - Adhere to norms, guidelines and practices laid out for RPA at all times - Prepare and provide documentation for all automation solutions delivered - Review and assess new technologies as they apply to process automation - Following our Business Code of Conduct and always acting with integrity and due diligence - Driving and implementing CI Projects and innovation for their teams - Deep expertise in a particular process or field - First line team supervisory responsibility on process mentoring, on the job training, coordinating and presenting - Handle relationships with multiple partners, lead critical issues within process
Qualifications
Operational skills relevant for this job:
Advanced Automation Anywhere Advanced VBA Advanced Excel Advanced SQL Process Mapping Tools and Techniques
Experience relevant for this job:
- Strong focus on delivering customer delight - Partner with stakeholders to achieve shared success - Build strong relationships with colleagues - Work with integrity & inspire confidence in others - Provide technical guidance and direction to the development team
Additional Information
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]