Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

· HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year

· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

· Fortinet: Elite VIP Program – one of only 2 in the UK

· AWS: Advanced Solution & Managed Service Provider Program

• Track accuracy of the current and predicted orders going through the team;
• Responsible for ensuring services orders are processed correctly throughout all relevant departments in the business and that all key process steps are taken;
• Interpret complex services orders and coordinate the ordering and delivery of equipment and the procurement of services.
• Provide input into services-based tenders where required to ensure that the bid reflects the capability of the team to facilitate ongoing procurement of goods and/or services as part of an ongoing managed service; and to ensure that the cost of any additional resources is captured.
• Coordinate and distribute work and tasks to the team, ensuring that workload is spread fairly and evenly.
• Continue to own and develop the teams responsibilities and their processes aligning to the wider goals of the business.
• Work with the procurement team on negotiation and implementation of key supplier contracts for the delivery of services.
• Act as a point of escalation for all enquiries on customer related support issues;
• Ensure that sales opportunities and other data is recorded and processed accurately on the internal forecasting tool in order to generate accurate reports;
• Develop and maintain internal relationships with key stakeholders such as Business Operations, Finance, Offering Lifecycle and Service Delivery as well as key strategic 3rd parties for delivery of services.
• Share technical knowledge and implement best practice and standards;
• Carry out 1:1 and team meetings, identify training and development needs, monitor KPIs and carry out performance reviews;
• Provide ad-hoc cover for the team as and when required.
• Be a champion of change and improvement with a positive attitude to motivate the team
• Order approvals
• Support the Head Procurement with ad hoc projects and tasks;

• Previous experience of working in a similar  team leader role, preferably gained within an IT reseller / distribution environment;
• Strong Stakeholder management experience - the ability to influence and collaborate with senior stakeholders to ensure seamless service delivery, resolve complex issues, and align service operations with business objectives
• Negotiation Skills –  able to negotiate service terms, and ensure cost-effective procurement of services as well as mitigating risks
• In depth understanding of Service operations and SLAs
• Experience of leading and motivating a team;
• Excellent administration skills;
• Proficient in the use of CRM systems and MS packages including Word, Excel and Outlook;

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.