TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.
With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

We are looking for a Customer Success Manager (m/f/d) to support our team in various tasks and projects related to our Augmented Reality product. Strengthen your team by sharing your knowledge with your team members and drive the company forward by bringing a keen interest in technology, entrepreneurial spirit and a clear goal focus. 

• Specify requirements together with the customer and set up a project plan for the implementation of our AR solution(s) 
• Act as a functional expert of the TeamViewer AR product portfolio
• Manage and oversee the successful deployment of our innovative software Solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments.
• Control user acceptance and system integration tests before our solutions are rolled out
• Provide resourcing, estimates, scheduling and coordination during all project phases and drive the roadmap and development with other Project Engineers
• Manage the relationship with the customer ever after the implementation, with a focus on creating upsell potential
• Act as a mediator between customers and Frontline-IT and align on milestone results with the customer
• Continue with each of your customers to identify upselling potential

• University or college degree in the field of Computer Science, Engineering, Business Administration or any related subject. Any equivalent work experience is an alternative
• Experience working in close customer collaboration paired with excellent communication skills, and the ability to effectively communicate at all levels 
• Program and/or Project Management expertise is a plus
• Openness to travelling at least 20% of the time
• Fluency in German and English is mandatory, further languages are a plus
• Proven ability to understand the big picture and quickly comprehend complex relationships in dynamic organizations 
• Enthusiasm for acting as team player, especially when it comes to cross functional teams paired with passion to work independently, assuming holistic responsibility for a project when needed

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike or use one of electric cars
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.