TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise.

Your environment
This is a hybrid role based in Kaiserslautern, Germany, with remote work possibility.  You will be part of a European channel team, where each channel manager drives their own region. In the DACH market you will share ownership with your colleagues, as you join a team of two. Together you will create the plan and structure to grow the region, working alongside colleagues from Sales and Marketing.
Your focus: winning new partners and making them successful quickly.

Job Description

• Acquiring new channel partners (VARs, MSPs, system integrators) in the DACH market
• Building a strong partner pipeline through active outbound outreach
• Managing the partner signing process
• Onboarding and activating new partners, including training and go-to-market
• Delivering structured trainings and product onboarding
• Supporting co-selling, co-marketing, and opportunity development

Qualifications

• Bachelor’s degree or higher highly preferred
• Extensive experience (approximately 5 to 7+ years) in channel sales, partner management, or B2B sales within the SaaS sector
• Proven track record in partner acquisition (hunter mentality)
• Experience working with VARs, MSPs, or system integrators
• An existing network of channel partners in the DACH market is a strong advantage, as is experience at a competitor in the ITSM space
• Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage
• Structured, goal and KPI oriented way of working
• Strong communication and negotiation skills
• Willingness to travel within the DACH region
• Fluent English and German

What we offer you

• Job security: Permanent employment contract
• Remote work: Option to work up to 100% remotely
• Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
• Vacation: 30 days of annual leave
• Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy
• Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
• Culture: Informal “du” culture, open and collaborative work environment in an international setting
• Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
• Health & well-being: OpenUp, Wellhub, and in-office massages
• Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket
•  Competitive salary starting at annual 120.000 EUR | 140.000 EUR OTE (70% base / 30% variable)