Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

This role is suited to a Business focused BA

The Senior Business Analyst plays a key role within Individual Life's Program office by working closely with the business to understand their needs and interests ensuring they are met via inter-departmental projects and changes from concept through to implementation.  

They will act as the main conduit between development teams and the business by translating business needs into software specifications according to a prescribed development methodology.

The Senior Business Analyst is responsible for taking the lead on and ensuring that all changes (whether project or BAU) are accurately documented, meet the business needs and deliver a positive benefit through identified improvements.

The Senior Business Analyst will be able to work with minimal supervision in a highly professional environment supported by colleagues with strong technical skills. They will be able to lead requirement streams within large programs of work and provide leadership and governance over the output to small teams of BA’s work. 

In this role you will:

STAKEHOLDER MANAGEMENT

• Determine business needs and drivers through stakeholder consultation and collaboration
• Build and manage excellent stakeholder (internal and external) relationships
• Ability to constructively challenge stakeholders on their needs to determine the best solution

REQUIREMENTS ELICITATION AND ANALYSIS

• Independently identify business needs and define the scope and capabilities/features that the project/initiative will deliver
• Manage negotiation of requirements prioritisation effectively based on factors including business value, costs to deliver and time constraints
• Competently facilitate regular project work stream meetings and workshops
• Expertly conduct workshops 

CHANGE MANAGEMENT

• Undertake detailed assessment to establish impacts of change onto the business
• Define capabilities and requirements to support transition to new solutions 
• Plan, lead and manage effective communications to meet project and stakeholder needs
• Effectively liaise and work closely with Training department 

SUPPLEMENTARY

• Work closely with the PM to provide project management support and drive initiatives
• Proactively foster an environment of growth and a strong team culture
• Team leadership 
• Mentoring / coaching of colleagues 
• Key role in development and continuous improvement of the BA practice.

ESSENTIAL

• A minimum of 5 years’ experience as a Business Analyst, preferably in the Insurance industry on complex programs of $5-$10M budget
• Ability to document clear, concise, unambiguous requirements utilising various techniques and formats, e.g. user stories, process flows
• Excellent at conducting workshops with large stakeholder groups for entire work stream 
• Strong attention to detail and a rigorous focus on delivering quality output
• Excellent communication (written and verbal) and collaboration skills 
• Expert stakeholder management experience with focus on relationship development, management and negotiation skills. Highly capable at defusing situations and influencing stakeholders to a consensus 
• Strong understanding of all aspects of systems / software development lifecycle 
• Outstanding ability to analyse, isolate and interpret business needs and work with multiple IT delivery teams to ensure successful implementation
• Well versed in multiple requirements gathering techniques, change management methodologies and processes
• Lead, coach and inspire team members to complete deliverables within short deadlines 

DESIRED

• Bachelor's degree or equivalent in an IT related field. IIBA Certified Business Analyst Professional (CBAP) certification 
• Experience in Life Insurance / Financial Services industry and background in call centre technology / telephony or as a Consultant
• Exposure to multiple change management methodologies and processes.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.