Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

TAL is on a journey to significantly improve the customer experience of our underwriting proposition. As the market continues to evolve, medical advances are made and the needs and expectations of our customers and distribution partners change, TAL is looking to optimise our customers’ underwriting experience.

The Underwriting Analytics and Insights Analyst will support delivery of TAL’s commitment to customer excellence and data-driven decision-making working with a centralised data analytics platform which combines data across the end-to-end value chain to leverage our data assets to the benefit of our customers and shareholders. This role will leverage data analytics and risk management expertise, and delivery through artificial intelligence, to support the optimisation of our underwriting processes and increase the automation of underwriting decisions at TAL.

In this role you will: 

• Support delivery of reporting to improve operational underwriting processes and optimise the commercial impacts of TAL’s underwriting across Group and Individual Life.
• Design and deliver in-depth analytics and insights of customers’ digital underwriting experiences, identifying pain points and areas for improvement in TAL’s digital underwriting across the enterprise.
• Analyse Underwriting Rules Engine (URE) data to inform rule changes to improve automation of underwriting decisions.
• Identify and report on insights and trends in the monthly operational and URE underwriting results to inform management action to optimise customer experience and commercial outcomes of underwriting.
• Support the implementation and ongoing maintenance of underwriting-related machine learning models and artificial intelligence solutions with our vendor partners.
• Perform analysis on underwriting and claims data across the end-to-end value chain to refine and optimise TAL’s underwriting philosophy.
• Maintain feedback loops between claims and underwriting insights to drive continuous operational and process improvements.
• Contribute to and drive various strategic projects on an ongoing basis.
• Support broader commercial management insights and analytics across Claims and Underwriting.

• Data scientist/Actuarial/Statistician with Life Insurance experience preferred.
• 3+ years’ experience in the Australian Retail Market.
• Strong financial analytical skills and attention to detail.
• Knowledge of, and curiosity about, experience drivers and a drive to improve business performance.
• Strong time and project management skills.
• Outstanding communication and presentation skills both written and verbal.
• High level of relationship development skills.
• Understanding of, and ongoing development in, machine learning and artificial intelligence.
• Enjoy collaborating and leveraging TAL’s supportive culture to continuously grow and develop.
• 1-3 years of Data Science experience

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.