Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

The Critical Services Technician (CST) is responsible for all aspects of data center operations related to critical and non-critical infrastructure, equipment, and systems.  They will participate in an unwavering attitude and commitment to safety and reliability within the Data Center. The CST will drive continual improvements to the operational excellence of the data center by adhering to company standards and industry best practices.  They will have a mindset of ongoing learning and development.  Any resource who has not completed Level I training within 30 days of employment, and Level II training within 60 days of employment, will not be allowed to work on shift by themselves without a resource that has completed both Level I and II training.

RESPONSIBILITIES

• Operate and maintain critical and non-critical data center infrastructure, equipment, and systems
• Work with a team of CSTs to deliver total availability (100% uptime) while minimizing risks
• Monitor power, cooling capacity, and environmental conditions within the data halls
• Utilize a Computerized Maintenance Management System (CMMS) as a tool to manage all planned and unplanned data center work
• Perform preventive maintenance on data center electrical and mechanical equipment
• Assist with the development, revision, and execution of approximately 200 operating procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement
• Assist with the development of Data Center standards and policies when necessary
• Resolve all electrical and mechanical issues within the Data Center quickly while minimizing risk and properly communicate issues to the appropriate chain of command
• Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery
• Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution
• Assist with planning on all corrective issues
• Assist and/or complete physical and logical installations of T5 services
• Maintain accurate facility data including, rounds, PM work orders, change management, etc.
• Maintain strict adherence to change control activities
• Manage assigned workflow tasks in order to provide timely turnaround
• Escort and work effectively with outside contractors, ensure they are abiding by critical facility work rules
• Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep
• Follow T5 data center corporate policies and procedures
• Participate in facility training programs on a regular basis
• Assist in facility operations, as required
• Participate in construction and commissioning, as directed by the CFM
• Work shifts to support 24×7 data center operation, and have flexibility in work hours to cover other shifts
• On call emergency support as required
• Adhere to all federal and local safety laws
• Complete other such duties consistent with your role as you may be assigned by T5FM 
management

EDUCATION OR EQUIVALENT EXPERIENCE

• High school degree, required
• Prior military or technical school training, preferred
• 1-3 years’ experience in Mission Critical Environments preferred
• Electrical or mechanical license, preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to pick-up minimum 60 lbs.
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.