Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

• Manage HR requests and transactions through the organization's ticketing tool, ensuring timely tracking, resolution, and closure of cases in line with service level agreements (SLAs).
• Promptly and conclusively handle HR orders and requests in accordance with established standard processes and policies.
• Clarify customer inquiries within the assigned subject area by utilizing HR systems, knowledge bases, and process documentation.
• Communicate effectively with internal customers, providing accurate information and professional support.
• Prepare, maintain, and process standard correspondence, contracts, and other HR documents in compliance with system and organizational requirements.
• Maintain HR master data and ensure data accuracy, completeness, and quality in HR systems.
• Prepare and issue employee certificates, letters, and other standard HR documentation.
• Handle standardized internal and external correspondence, including communication with health insurers, government authorities, and other stakeholders.
• Monitor, verify, and update employee-related data while tracking schedules, deadlines, and process milestones to ensure compliance and timely completion.
• Support continuous process improvement initiatives by identifying opportunities to enhance service quality, efficiency, and customer satisfaction.

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