T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Experience: 5 to 8 Years

Location: Pune

Skills:

• Browser Management and Configuration
• Manage and configure popular web browsers such as Google Chrome Microsoft Edge and Mozilla Firefox
• Application of lifecycle management processes for the browser environment
• Configuration via Active Directory AD Group Policy Objects GPO MEMCM and Intune
• Configuration Profiles Implement remediation strategies
• Ensure browser performance and security
• Development and deployment of own browser management solutions using PowerShell and batch scripts
• Windows and Application Management
• Installation and uninstallation of Windows applications Management of Windows registry entries and policies for configuring and optimizing the systems
• Change and demand management
• Responsibility for change management processes in ServiceNow
• Designing and implementing solution designs to meet customer requirements
• Technical support and advice to customers users regarding requirements and solutions
• Working closely with customers users to ensure high quality of service and customer satisfaction Support and SSO Authentication
• Providing 2nd level and last level support Support and problem solving in the field of HTML based applications and web technologies Customer orientation
• Responsibility for the collection and documentation of customer requirements Ensuring transparent communication and solution oriented cooperation with customers
• Proactively identify and solve challenges to increase customer satisfaction

Requirements

• In depth experience in dealing with modern web browsers Chrome Edge Firefox
• Very good knowledge in the field of lifecycle management of software and operating systems
• Experience configuring and managing IT environments via AD GPO MEMCM and Intune
• Good expertise in solutions with Citrix Enterprise browser and browser as a published app
• Expertise in scripting with PowerShell and batch ideally also with your own solutions in the field of browser management
• Experience in installing and managing Windows applications as well as in dealing with the
• Windows registry and policies
• Practical knowledge of MS Office and MS Teams
• Experience using ServiceNow for change and demand management
• Good knowledge of providing 2nd level and last level support
• Knowledge of SSO authentication technologies and HTML is an advantage
• Experience in solving complex technical issues and analysing escalated cases
• Strong skills in documenting and creating knowledge base articles
• Personal qualifications Independent and structured way of working
• Ability to work in a team and high level of communication skills Problem solving orientation and technical affinity Customer friendly appearance and proactive approach