Account Manager Team Manager – Contact Centre

Monday to Friday | 37.5 hours per week | £35,395 + Competitive Commission structure, Bonus & Incentives

Ready to lead, inspire and make a real difference?

We’re looking for an ambitious and people-focused Contact Centre Team Manager to join our Account Management team at our Tamworth Contact Centre.

This is an exciting opportunity for an experienced contact centre leader to take the next step in their career, leading and developing a team of up to 12 Account Managers and helping them achieve their full potential.

At Brakes, we believe great leadership creates great customer experiences. You’ll play a key role in building a high-performing, motivated and empowered team where every sales and service opportunity is maximised.

And you won’t be doing it alone. We’ll provide the training, support and development you need to succeed.

 What you’ll be doing:

As a Team Manager, you’ll be responsible for creating an environment where people can thrive, customers receive an exceptional experience and commercial opportunities are maximised.

Your key responsibilities will include:

• Lead, coach and motivate a team of up to 12 Account Managers, supporting every individual to reach their maximum potential.
• Take ownership of the recruitment, selection, performance and ongoing development of your team.
• Support the Operations Manager in delivering the department’s strategic objectives and business plan, including involvement in key projects.
• Identify and champion opportunities to increase revenue and improve the customer experience.
• Energise your team to embrace incentives, new initiatives and process improvements, ensuring everyone understands their goals and how they can achieve them.
• Create a strong coaching culture, providing regular feedback, guidance and support.
• Communicate goals, objectives and key business messages clearly and confidently.
• Manage performance against key KPIs across sales, service, cost, employee engagement and customer satisfaction.
• Build strong relationships across all levels of the business and act as a positive role model for Brakes values.

 About you:

• You’re a natural leader who knows how to bring out the best in people. You’re commercially aware, customer-focused and passionate about delivering results.

• A minimum of 2 years’ experience at Team Manager or Supervisor level within a contact centre environment, ideally managing a sales-focused team.
• A confident, positive and results-driven approach, with strong commercial awareness.
• A genuine passion for delivering an outstanding customer experience.
• The ability to give and receive feedback and champion a coaching and development culture.
• Excellent communication, influencing and negotiation skills, both written and verbal.
• Strong planning and organisational skills, with the ability to prioritise and perform under pressure.
• Good computer literacy and confidence using Microsoft Office, including Excel, Word and PowerPoint.
• Exceptional customer-handling and problem-solving skills.
• The ability to lead, inspire and build confidence within a team.
• A proven ability to build and maintain strong working relationships at all levels.
• A commitment to living and demonstrating Brakes values every day.

What’s in it for you?

We believe in recognising great people and rewarding great performance. As well as a competitive salary, you’ll benefit from:

•  Competitive salary of £35,395
•  Competitive bonus structure, additional bonuses and incentives
• Recognition awards and performance incentives
•  Huge discounts on a fantastic range of food and award-winning products
•  Generous holiday allowance, with the option to purchase additional days
•  Pension scheme
• Real career development opportunities
•  The opportunity to be part of Sysco, the world’s leading foodservice business, opening the door to a world of career possibilities
•  A supportive, inclusive team environment where you can make an impact and have fun along the way
• And much more!

 Ready to take the next step?

If you’re an inspiring people leader who thrives on developing others, delivering results and creating exceptional customer experiences, we’d love to hear from you.

Bring your leadership, energy and ambition to Brakes — and let’s make great things happen together.

What are you waiting for? Your next opportunity starts here.

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. 

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!