Syngenta Group is one of the world’s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world’s most local agricultural technology and innovation partner.

Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also committed to maintaining a workplace environment free from discrimination and Harassment.

Role Purpose

Deliver internal & external sales operations and customer service for all sales related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving supply chain and customer operations issues.

Accountabilities

Customer Order Processing

• Efficient Order customer order processing (FEFO)
• Provide pro-active customer facing and communication
• Efficient end to end order to cash process
• Manage Efficient Product allocation in case of shortages
• Delivery Sales Operations KPI (OTIF & OTD)
• Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods

Timely Sales Administration & After Sales

• Secure execution of commercial policy
• Customer statements and advices
• Initiate returns process
• Create and Process sample orders and rebates
• Credit/debit note creation
• Apply defined final prices, rebates & bonuses
• Register Customer claims in ‘Reliance’ & secure follow up
• Support sales force on customer supply information
• Report lost sales & opportunities
• Accurate Customer Master Data Management
• Ensure Customer Master Data is timely updated
• Customer payment and allocation
• Inventory Batch and dates Analysis
• Participate in stock counts
• Monitoring stock allocation
• Participate in Presop
• Lead change process in next level supply & customer service operations 

KNOWLEDGE, EXPERIENCE & CAPABILITIES

Critical Knowledge

• Business degree , Supply Chain qualification is added advantage
• A sound understanding of Supply Chain processes in a large organisation.
• A wide appreciation of Information Technology (SAP).
• An understanding of Logistics On Time In Full and On Time Delivery.

Critical Skills

• Demonstrate a high level of integrity.
• Demonstrate strong analytical Skills and alertness.
• Strong communication skills is a prerequisite.
• Creativity as well as strategic / forward looking thinker.
• Management of accurate records & Data.
• Must have ability to follow up , monitor and keep accurate records.

Critical Experience

• At least 3 years’ experience in a busy Supply Chain environment.
• Direct experience in IT based systems
• Experience in Sales operations & Supply Chain in a large / multinational organization.
• Working with teams with significant cross-functional interaction.
• Ability to meet strict reporting deadlines and working under minimal supervision

Key competencies 

• Experience in SAP and Inventory / stock control tools
• Working with database and reconciliation.
• Experience in Supply Chain & Sales operations.
• Excellent communication skills

Location: Nairobi, Kenya